> Markdown version of [/jobs/ext/2535008-product-support-specialist](https://www.wearedevelopers.com/jobs/ext/2535008-product-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Product Support Specialist - **Company:** Brunswick Corporation - **Location:** Fond du Lac, WI, United States - **Experience:** Experienced - **Salary:** $61,400.0 - $98,600.0 - **Contract:** Permanent contract - **Skills:** Data Systems, Diagnostic Tools - **Published:** August 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=33f0e9208d1821c1 ## About the Role * Working knowledge of and the ability to diagnose and repair four stroke engines * Working knowledge of and the ability to diagnose and repair fuel delivery, electrical, cooling, and hydraulic systems * Working knowledge of CAN data systems and use of diagnostic tools * Able to consistently exercise discretion and judgment in resolving issues of significance to Mercury Marine * Able to use creative and critical thinking skills resolve complex issues to the satisfaction of multiple parties * Strong communication and organizational skills * Able to maintain respectful and professional interaction with various personality types in complex situations * Able to recognize, document, and communicate emerging product issues to engineering and product management for review and possible action * Desire to take ownership of projects and drive them to completion * Strong computer skills * Able to thrive in a fast-paced, high-pressure environment with little direct oversight * Strong work ethic * Strong desire to learn and improve * Minimum of two years of technical experience in the marine industry or related mechanical repair field is required Preferred Qualifications: * Graduate of Technical College or marine service school preferred. ## Description As part of the talented Customer Experience Team, you will act as the primary technical point of contact for Mercury Marine dealers and boat builders. The Product Support Specialist is expected to respond promptly and consistently to product and warranty issues while providing the highest level of technical and customer support., * Provide Mercury Marine dealers, and boat builders with technical, diagnostic, repair, and parts support * Aid dealer technicians with root cause failure diagnostics * Evaluate product failures to ensure consistency in warranty and customer relations adjustments * Provide dealers and boat builders with product warranty support * Respond promptly to all telephone, email, and MercNET inquiries * Take ownership of all inquiries and follow them through to resolution * Maintain detailed records of internal and external communication * Provide support for Mercury Field Service personnel * Provide backup support for Mercury's Consumer Support Team when needed * Assist with training for Mercury personnel as needed * Participate in offsite repairs independently or in conjunction with field service, engineering, or product management personnel when necessary * Achieving and maintaining Mercury Certification * Exercise independent judgment * Participate in special and ad hoc projects as needed Diversity of thought and experiences is fundamental when imagining the unimaginable. 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