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# IT - Technical Support 2

- **Company:** CYNET SYSTEMS INC.
- **Location:** Longmont, CO, United States
- **Salary:** $62,400.0 - $68,640.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Command-Line Interface, Cyber Security, Computer Networks, Domain Name System (DNS), Issue Tracking Systems, Networking Basics, Windows PowerShell, Information Technology
- **Published:** May 30, 2026
- **Apply:** https://www.dice.com/job-detail/1e3c52e4-4c6a-4d69-955d-886028e06a54

## About the Role

* 6 12 years of IT support or technical support experience.
 * Strong customer-facing support experience.
 * Basic understanding of Windows troubleshooting.
 * Ability to perform basic PC troubleshooting independently.
 * Strong verbal and written communication skills.
 * Ability to document issues accurately and clearly.
 * Team-oriented mindset with willingness to learn and collaborate.
 * Ability to work onsite in a hands-on support environment.

Experience:

 * Experience providing first-level technical support through ticketing systems and in-person support desks.
 * Experience assisting with device provisioning, refreshes, and replacements.
 * Experience maintaining physical and virtual asset stockrooms.
 * Experience supporting IT projects and operational tasks.
 * Experience communicating status updates with internal clients.
 * Experience prioritizing and closing support requests promptly.
 * Experience working with Android and iOS devices.
 * Experience writing process and technical documentation., * Familiarity with PowerShell or Command Line Interface (CLI).
 * Familiarity with networking concepts such as DNS, LAN, and WAN.
 * General understanding of MacOS.
 * CompTIA A+ certification preferred.
 * Strong patience and customer-focused attitude when assisting non-technical users.

Skills:

 * Windows troubleshooting.
 * IT helpdesk and desktop support.
 * Ticket management.
 * Device provisioning and deployment.
 * Documentation and process writing.
 * Android and iOS support.
 * Customer service and communication.
 * Basic networking concepts.
 * Asset management.

Qualification and Education:

 * Relevant IT experience required.
 * CompTIA A+ certification preferred.

## Description

* Provide first-level triage and technical support to employees through tickets and in-person support.
 * Troubleshoot hardware, software, and device-related issues.
 * Analyze technician workflows and identify process improvement opportunities.
 * Create and maintain supporting process documentation.
 * Assist with IT system provisioning and device refresh activities.
 * Maintain physical and virtual IT asset inventory and stockrooms.
 * Support IT projects and operational goals.
 * Set up devices and mobile accessories for end users.
 * Communicate updates and resolutions to internal customers.
 * Ensure support requests are prioritized and resolved within expected timelines.
 * Follow company IT security and data privacy policies.
 * Participate in training and knowledge-sharing sessions to improve technical skills.


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