> Markdown version of [/jobs/ext/2535629-it-support-technician-ii](https://www.wearedevelopers.com/jobs/ext/2535629-it-support-technician-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - II - **Company:** NETINTEGRATION, LLC - **Location:** Germantown, TN, United States (Remote available) - **Salary:** $55,448.0 - $66,776.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Business Software, Cyber Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), Windows Servers, Networking Basics, Network Installation Services, Security Software, Server Administration, TCP/IP, Wireless Networks, Wi-Fi Technology, Network Routers, Office365, Peripherals, Firewalls (Computer Science), Laptops, User Administration, User Accounts - **Published:** August 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=82e4af20cdc3253b ## About the Role We're looking for someone who combines technical ability with good judgment and strong people skills. The ideal candidate will have: · Approximately 1-4 years of professional IT support experience or equivalent hands-on experience. · Strong troubleshooting and problem-solving skills. · Working knowledge of Windows 10/11. · Familiarity with Microsoft 365 administration. · Basic understanding of Active Directory and user account administration. · Basic networking knowledge, including TCP/IP, DNS, DHCP, Wi-Fi, switches, routers, and firewalls. · Experience troubleshooting common business applications and peripherals. · Ability to communicate technical information clearly to non-technical users. · Strong organizational and documentation skills. · A willingness to learn and take on increasingly complex technical responsibilities. · The ability to work independently while also knowing when to ask for assistance. · A professional attitude and genuine desire to help people. · A willingness to accept responsibility for both successes and mistakes and learn from each. · A commitment to doing quality work rather than simply closing tickets. Experience working for an MSP, IT service provider, or supporting multiple business environments is helpful but not required. Our Core Values Technical skills are important, but skills alone do not make someone a great fit for NET-i. We want people who share the values that guide how we serve our clients and work together as a team., Candidates must have reliable transportation and the ability to travel to local client sites., A successful technician will have opportunities to develop deeper skills in areas such as: · Microsoft 365 and cloud administration · Windows Server · Networking and firewalls · Cybersecurity · Endpoint management · Backup and disaster recovery · Server and infrastructure management · Project implementation, * Help Desk: 2 years (Preferred) ## Description As an IT Support Technician, you'll provide remote and onsite technical support to NET-i clients while assisting with the management, maintenance, and security of their technology environments. Responsibilities include: · Provide Level 1 and Level 2 technical support for client users. · Respond to client needs with urgency, professionalism, and a genuine desire to help. · Troubleshoot Windows desktops, laptops, applications, printers, and peripherals. · Support Microsoft 365 applications and services. · Troubleshoot user accounts, passwords, permissions, email, and authentication issues. · Perform basic Microsoft 365 and Active Directory user administration. · Troubleshoot wired and wireless network connectivity. · Install and configure desktops, laptops, monitors, printers, and other business technology. · Deploy and maintain NET-i remote monitoring, management, and security software. · Monitor client systems and respond to alerts generated by NET-i's management platforms. · Perform Windows and third-party application patching and remediation. · Assist with endpoint security and cybersecurity-related issues. · Assist with server monitoring, troubleshooting, and basic administration. · Perform onsite troubleshooting and service when remote support is not appropriate. · Assist with workstation deployments, office moves, network installations, and other client projects. · Work with third-party technology vendors when necessary to resolve client issues. · Accurately document troubleshooting, configurations, decisions, and completed work in NET-i's service management system. · Take ownership of assigned issues through resolution rather than simply passing problems along. · Escalate complex issues appropriately while remaining involved in the resolution process. · Help identify recurring problems and opportunities to improve client technology environments. · Learn from resolved issues and share knowledge that can improve the quality and consistency of our service. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)