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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Healthcare Operations Specialist - **Company:** Institutes for Behavior Resources, Inc. - **Location:** Baltimore, MD, United States - **Experience:** Experienced - **Salary:** $43,680.0 - $58,240.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Office, Electronic Medical Records - **Published:** August 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d40ebb2b47ea37d0 ## About the Role * A Bachelors degree in a related field. * Minimum of three (3) years of administrative, accounting, medical billing, collections, or healthcare operations experience, preferably in a healthcare or human services setting., * Strong organizational and detail-oriented skills, with ability to manage multiple priorities. * Strong communication skills with ability to interact professionally and compassionately with patients, families, and colleagues. * Ability to problem-solve and coordinate across teams to keep operations running smoothly. * Proficiency in Microsoft Office (Word, Excel, Outlook, Teams) and other technology platforms. * Commitment to culturally responsive care and collaboration in a fast-paced, mission-driven environment. * Ability to pass a criminal background check and pre-employment drug screen as required by regulatory agencies. * All IBR/REACH employees must be fully vaccinated against COVID-19., * Do you have at least 3 years of experience in one (or more) of the highlighted areas?, * Bachelor's (Required) ## Description REACH Health Services, of the Institutes for Behavior Resources, Inc. (IBR), is seeking a Healthcare Operations Specialist. We believe that exceptional patient care starts with exceptional support. We're seeking a highly organized, customer-focused to be a welcoming face of our clinic while supporting vital administrative, insurance, and billing operations that help patients access the care they need. This is a dynamic role for someone who enjoys variety, thrives in a fast-paced healthcare environment, and takes pride in creating positive experiences for patients and staff alike. You'll collaborate closely with clinical, front office, and billing teams to ensure smooth daily operations and high-quality service delivery. As Healthcare Operations Specialist, you will: * Welcome patients and visitors and help create a positive, supportive clinic experience. * Coordinate front office and clinic workflows while serving as a communication hub among staff and providers. * Verify insurance eligibility, benefits, authorizations, and coverage requirements. * Maintain accurate patient demographic and insurance information in electronic systems. * Identify and resolve insurance-related issues that may affect patient care or reimbursement. * Educate patients about insurance coverage, billing processes, and financial responsibilities. * Assist with claims management, payment posting, account reconciliation, and patient billing activities. * Maintain medical records and ensure accurate documentation in electronic health records. * Manage scheduling, appointment reminders, intake materials, and administrative processes. * Support a safe, organized, and welcoming environment for patients, visitors, and staff. * Protect patient privacy and confidentiality while ensuring compliance with healthcare regulations. ## Related Videos - [A guide for effective talent acquisition and sustainable integration of international employees](https://www.wearedevelopers.com/videos/1081-a-guide-for-effective-talent-acquisition-and-sustainable-integration-of-international-employees) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Empowering People in a Digital World: HR’s Next Big Chapter](https://www.wearedevelopers.com/videos/1813-empowering-people-in-a-digital-world-hr-s-next-big-chapter) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [Beyond Gut Feelings: The Rise of Data-Driven HR](https://www.wearedevelopers.com/videos/1326-beyond-gut-feelings-the-rise-of-data-driven-hr) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Are Brain-Computer Interfaces Good or Bad?](https://www.wearedevelopers.com/magazine/367-are-brain-computer-interfaces-good-or-bad) - [Top HR Tech Conferences in 2024](https://www.wearedevelopers.com/magazine/303-top-hr-tech-conferences-in-2024) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv)