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# Help Desk Administrator

- **Company:** Olsen Thielen & Co., LTD
- **Location:** Roseville, MN, United States
- **Experience:** Experienced
- **Salary:** $55,000.0 - $70,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Microsoft Windows, Business Software, Microsoft Outlook, System Configuration, Dynamic Host Configuration Protocol, Domain Name System (DNS), IP Addressing, Virtual Private Networks (VPN), Networking Basics, Microsoft SharePoint, Wi-Fi Technology, Office365, Microsoft Onedrive, Information Technology, User Accounts
- **Published:** August 30, 2026
- **Apply:** https://www.careerjet.com/jobad/us5386550323b2d25b0fd0b49bb2810ac5

## About the Role

technical issues to senior IT staff or specialized support teams when appropriate.Assist with employee onboarding and offboarding, including hardware setup and account provisioning.Maintain documentation of common issues, resolutions, and IT procedures.Provide basic hardware support for laptops, desktops, printers, and peripheral devices.Maintain hardware inventory, track technology assets throughout their lifecycle, and coordinate repairs and replacements.We're Looking ForMinimum of an Associate's degree in Computer Science, Information Technology, or a related field OR 2+ years of related experience.Familiarity with Windows 11 operating systems.Working knowledge of Microsoft 365 applications, including Outlook, Teams, SharePoint, OneDrive, Excel, and Word.Basic understanding of networking fundamentals, including IP addressing, DNS, DHCP, Wi-Fi, and VPN technologies.Strong problem-solving skills and the ability to learn new technologies quickly.Excellent written and verbal communication

## Description

productive.Hands-On Learning: Gain experience supporting Windows environments, Microsoft 365 applications, networking, and hardware.Professional Growth: Build your technical skills while working alongside experienced IT professionals.Collaborative Environment: Work with team members across departments and contribute to a culture of service and continuous improvement.Technology Exposure: Support a wide range of devices, systems, and business applications used throughout the firm.Key ResponsibilitiesProvide first and second-level technical support to end users via phone, email, and in person.Troubleshoot and resolve issues related to Windows 11 devices and Microsoft 365 applications.Diagnose and resolve basic network connectivity issues, including Wi-Fi, VPN, IP configuration, DNS, and connectivity interruptions.Set up, configure, and maintain user accounts, permissions, and devices.Log, track, prioritize, and resolve support requests through the help desk ticketing system.Escalate complex, Job Description: Are you a hands-on IT professional who enjoys solving problems, supporting people, and keeping technology running smoothly? is seeking an IT Support Technician I…

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