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# Information Technology Specialist 3

- **Company:** New York, Inc.
- **Location:** New York, NY, United States
- **Salary:** $86,681.0 - $109,650.0
- **Contract:** Permanent contract
- **Skills:** Computer Networks, Information Technology, User Administration
- **Published:** August 30, 2026
- **Apply:** https://www.careerjet.com/job/usba1ffe51ec8781f0778ba4364f286dbe/eaa

## About the Role

Minimum Qualifications One year of permanent competitive services as an Information Technology Specialist 3 OR in a position at G-21 or higher deemed administrative under Section 52.6 of Civil Service Law OR in a title eligible for transfer under Section 70.1 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades.

## Description

Duties Description Under the direction of an Information Technology Specialist 4 (ITS 4 - SG 25), the Information Technology Specialist 3 (ITS 3- SG 23) will function as manager of ITS 2 (SG- 18) staff doing general desktop support for the Client Compute Team within the ITS Dedicated Support section of Department of Conservation (DEC). This position will be assigned to a variety of locations in support of ITS's client agency (DEC) and may require intermittent travel.
Specific duties include, but are not limited to, the following:

 - Review and assign IT Service Management (ITSM) system incident and request tickets within designated assignment group- MDM.
 - Monitor ITSM work queues to ensure timely and effective resolution/fulfillment of client requests.
 - Collaborate with counterparts within other regional areas as workload dictates.
 - Install, load, and configure software and applications.
 - Troubleshoot and provide technical assistance to clients.
 - Obtain base knowledge in the core products used by supported clients.
 - Document diagnostic steps taken to troubleshoot/resolve client issues.
 - Work with other ITS groups to resolve computer-related issues.
 - Procure, Install, configure, and troubleshoot Multi-function Printers and Network printers.
 - Work with vendor support to resolve technical problems with agency IT equipment.
 - Train and orient users on hardware and software where appropriate.
 - Perform the full range of supervisory responsibilities, as applicable.
 - Assist with Mobile Device Management Incident resolution.
 - 20% travel
 - Assist with User Account Management access and modifications., Duties Description Under the direction of a Project Coordinator within the Office of Information Technology Services - Tax Dedicated Team, in Albany, NY, the Information Technology…
 + 1 day ago, Duties Description Under the direction of an Information Technology Specialist 3 within the Office of Information Technology Services/Dedicated Support Tax Team in Albany, the sele…
 + 8 days ago
+


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