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# IT Technician

- **Company:** Tulsa City-County Library
- **Location:** Tulsa, OK, United States
- **Salary:** $50,294.0
- **Contract:** Permanent contract
- **Skills:** Data Transmissions, Microsoft Office, Data Logging, Computer Equipment, Information Technology
- **Published:** August 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f3ad5077c60f98eb

## About the Role

* Excellent technical knowledge of PC and desktop hardware, software, configurations and data communications protocol required;
 * Hands on hardware troubleshooting experience;
 * Exceptional analytical and diagnostic capacity;
 * Capacity to learn library's automated online system required;
 * Strong interpersonal and communication skills;
 * Must work well in a team environment;
 * Working technical knowledge of current protocols, operating systems, and standards;
 * Skilled with operation of tools, components, and peripheral accessories, * Associates degree in the field of information technology and/or 3 years' equivalent work experience;
 * A+ certification required (within one year of employment);
 * Proficient with Microsoft Office Suite products;
 * Valid driver's license required;

Physical Activity & Environmental Conditions
Work routinely requires lifting of moderately heavy items, such as equipment, boxes (up to 40 pounds) and/or very long periods of walking on a routine basis, and/or standing for long periods of time and/or frequently requires stooping and bending.
There are no major sources of discomfort; work is essentially conducted in a normal office environment with acceptable lighting, temperature and air conditions.
Routine, in-town travel using Library-owned vehicles may be required

## Description

* Receive and respond to incoming calls, web submissions, and/or e-mails regarding IT problems.
 * Logs all incidents into the ITSM incident management system and accurately document resolution;
 * Perform onsite analysis, diagnosis, and resolution of problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed;
 * Keep all hardware and software updated with current versions;
 * Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring helpdesk operations; * Escalates to appropriate vendors and works with contacts to resolve issues including coordination and communication with customers and other IT staff;
 * Updates documentation and knowledge base articles in coordination with management to ensure up to date information;
 * Actively supports TCCL's Equity, Diversity and Inclusion efforts, and the Library's Be All In culture;
 * Performs other duties as instructed and assigned.


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