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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** The Apex - **Location:** Colchester, CT, United States - **Experience:** Starter - **Salary:** $50,000.0 - $55,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Amazon Web Services, Apple IOS, User Authentication, Microsoft Azure, Backup Devices, Bash Shell, Google Chrome, CompTIA Security+, Computer Networks, Document Management Systems, Multi-Factor Authentication, VMware ESX Servers, GoToMeeting, Monitoring of Systems, Hyper-V, Python (Programming Language), Microsoft Visio, Microsoft Servers, Windows Servers, Language Modeling, Networking Basics, Windows PowerShell, Virtualization Technology, Cloud Collaboration, Cisco WebEx, Windows Deployment Services, Wireless Networks, Apex Code, Scripting, Google Cloud, Cloud Platform System, Okta, Tablet Computers, Sonicwall, Microsoft InTune, Information Technology, Deployment Automation, Palo Alto Networks, Casper Suite, Search Engines, Fortinet, Gsuite, Veeam, Cisco - **Published:** August 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c2a9cfa60d3dc169 ## About the Role The ideal candidates will have an Associates Degree in Computer Science or a related field, as well as the ability to work well under pressure and complete assignments within deadlines. We are looking for enthusiastic and experienced candidates who are excited about the opportunity to grow their careers by joining a new, rapidly expanding organization., * Associate's Degree in Computer Science or equivalent work experience preferred. Bachelor's Degree in MIS or CS or equivalent experience is a plus. * Ability to multitask and prioritize support requests for client issues * Strong organizational skills * Ability to communicate clearly and concisely by phone, e-mail, and in person with clients * Ability to remotely triage client issues using best practices troubleshooting techniques * Work as part of a collaborative and high functioning team to quickly resolve client issues within defined service levels. * Ability to interpret and accurately understand, update, and work with documentation systems including using Microsoft Visio for topology/riser diagrams. * Ability to document newly discovered or defined technical processes and procedures * Possess strong troubleshooting and problem-solving skills * Utilize advanced search engine techniques and language models to quickly research solutions and learn new technologies. * Proactively seek potential, and respond to existing, issues leveraging monitoring tools * Demonstrated understanding networking fundamentals, * Desire and ability to self-learn new technology and solutions Skills Desired: 1-2 years of hands-on experience supporting the following: * Windows, Mac Desktop, and Google Chrome Operating Systems * Workstation Imaging using Windows Deployment Services, MDT, or Autopilot * Windows Server roles and features * Virtualization with VMware ESXi or Microsoft Hyper-V * Multi-Factor Authentication platforms like Microsoft Authenticator, Google Authenticator, Duo, or Okta * Scripting using Powershell, Batch, Bash, or Python * Endpoint Management using an RMM Tool such as ConnectWise Command, Kaseya, or Microsoft System Center. * Mobile Devices management of iOS, Android, and Surface tablets using Intune, Jamf, Kandji, any other MDM solution. * Network printers and other misc. office electronics * Endpoint security solutions using Sentinel One, Huntress, Crowdstrike, or Carbon Black. * Cloud computing platforms such as Amazon Web Services, Microsoft Azure, or Google Cloud Platform. * Cloud collaboration platforms such as Microsoft 365 or Google Workspace. * Wired & Wireless Networking using Ubiquiti, Aruba Networks, or Cisco Meraki. * Video Conferencing Platforms including Teams, Zoom, Webex, or GoToMeeting. * Backup solutions, preferably experience with Veeam, MSP360, Coveware, Shadow Protect, or Azure Backup, Datto, or other. * Diagnosing and repair of workstation, server, and mobile device hardware. * One or more Technical Certifications a plus in HPE, Aruba Networks, Microsoft, Dell, Cisco, Palo Alto, Fortinet, Sonicwall, Security+, or Network+ highly desired. ## Description As an IT Support Technician you will be responsible to delight and support Apex clients' end-users utilizing industry standard tools and best practices troubleshooting techniques. They will work with Apex Level 2 & 3 Network Engineers to quickly, and efficiently, resolve trouble tickets in a timely manner. In addition, the IT Support Technician is responsible for the monitoring and maintaining client networks availability, reliability and performance. In all circumstances, is responsible for accuracy and currency of tickets on Apex's case management system, enthusiastic and regular communication with Apex clients on matters of support and maintenance. ## Related Videos - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)