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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Computer Systems Engineer - **Company:** Kota Tech LLC - **Location:** Sioux Falls, SD, United States - **Salary:** $40,000.0 - $50,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Health Informatics, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Networking Basics, Network Connections, Remote Service Software, Security Software, TCP/IP, TeamViewer, Connectivity Problems, Break Fix, Os Ticket, Information Technology - **Published:** August 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a726e97b4a1d8b67 ## About the Role * Strong customer service mindset-you genuinely want to help users solve their problems * Attention to detail and disciplined documentation habits (this is critical at Kota) * Ability to troubleshoot methodically and follow procedures consistently * Comfort working independently and asking for help when an issue is beyond your scope * Basic technical foundation in Windows, Active Directory, Microsoft 365, and network connectivity * Reliable transportation and willingness to travel within our service area for onsite work * Ability to lift and move IT equipment up to 50 lbs, In-office with occasional onsite visits to client locations. A valid driver's license and reliable transportation required., * Experience in healthcare IT environments * Understanding of HIPAA compliance requirements * CompTIA A+, Network+, or similar certifications * Experience with remote support tools (TeamViewer, ConnectWise, etc.) * Knowledge of networking fundamentals (TCP/IP, DNS, DHCP) * Experience with cable management and structured cabling * Familiarity with antivirus and security software * Experience with ticketing systems * Previous experience with onsite IT installations or project work Physical Requirements: * Ability to lift and carry equipment weighing up to 50 pounds * Comfortable working with ladders, drills, and other power tools * Ability to crawl under desks, climb ladders, and work in tight spaces * Capable of bending, kneeling, and standing for extended periods * Able to work in varying environments including server rooms, construction sites, and medical facilities * Comfortable driving to multiple client locations daily, sometimes in adverse weather conditions ## Description About The Role: Are you a responsive problem-solver who excels at helping users get back to work quickly? Kota Technology is hiring a Level 1 Service Desk Engineer to be the first line of support for our growing client base. You'll own ticket triage, first response, and resolution of routine IT issues-and you'll be measured on how effectively you resolve issues at your level, not on how many you pass up. This is a full-time, in-office position with occasional onsite visits to client locations. Your work directly impacts client satisfaction and Kota's reputation for responsive, dependable support., * Respond to incoming support tickets, calls, and emails within SLA targets; set correct Priority and Work Type at intake * Resolve routine, documented issues end-to-end: password resets, account lockouts, printer troubleshooting, connectivity problems * Execute user onboarding and offboarding tasks from checklist to completion * Manage basic Microsoft 365 administration: create accounts, assign licenses, manage mailboxes and groups * Keep clients informed throughout ticket resolution with clear, professional communication * Document work thoroughly: what was done, who it was discussed with, troubleshooting steps, and resolution * Perform onsite support at client locations when scheduled (hardware installs, equipment swaps, hands-on troubleshooting), This is an entry or intermediate-level IT support role ideal for someone who wants to build a career in managed services. Success here isn't about volume-it's about clean, complete ticket resolution, professional client interactions, and taking ownership of your work. L1 is the foundation of Kota's service experience, and strong performers move quickly into field-based roles and beyond. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Data Mining Accessibility](https://www.wearedevelopers.com/videos/802-data-mining-accessibility) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [Fast, Confident, and Wrong: When AI Fails at Accessibility](https://www.wearedevelopers.com/videos/100030-fast-confident-and-wrong-when-ai-fails-at-accessibility) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)