> Markdown version of [/jobs/ext/2536493-it-support-and-junior-systems-administrator](https://www.wearedevelopers.com/jobs/ext/2536493-it-support-and-junior-systems-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT SUPPORT AND JUNIOR SYSTEMS ADMINISTRATOR - **Company:** Kampgrounds Of America - **Location:** Billings, MT, United States - **Experience:** Starter - **Salary:** $50,000.0 - $60,000.0 - **Contract:** Franchise - **Skills:** Amazon Web Services, Antivirus Softwares, Microsoft Azure, Backup Devices, Business Software, Software as a Service, Computer Networks, Monitoring of Systems, Networking Hardware, Internet Protocol, Virtual Private Networks (VPN), Cloud Services, Software Systems, Systems Integration, Virtualization Technology, Cloud Platform System, Connectivity Problems, Firewalls (Computer Science), Computer Equipment, Information Technology, Patch Management, Veeam, Network Server, Cisco, Vmware - **Published:** August 6, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=736ef34d6a0c8f0c ## About the Role * 1-3 years of IT support and/or systems experience * Strong knowledge of PC hardware and operating systems * Basic understanding of IP networking concepts * Familiarity with system security, patching, and antivirus tools * Experience troubleshooting end-user issues in a business environment * Strong written and verbal communication skills Preferred Education and Experience: * Experience with virtualization platforms (VMware) * Exposure to cloud platforms (Azure, AWS) * Knowledge of SaaS applications and integrations * Familiarity with networking equipment (Cisco, Meraki, Palo Alto, etc.) * Experience with backup solutions (e.g., Veeam) * Relevant certifications (CompTIA A+, Network+, Microsoft, VMware) preferred Physical Demands and Working Conditions: * Work is performed in an office environment and requires the ability to operate standard office equipment and keyboard, including lifting and carrying a laptop and other items up to 40 pounds with assistance. * Prolonged exposure to computer screens and artificial lighting. * Use of repetitive motion, standing, bending, sitting, lifting, and walking short distances. * May require travel to locations or sites as needed. Travel occurs in all weather conditions, including extreme heat and cold. * Frequent in person interaction with KOA employees in various settings, where noise level is typically low to moderate, including office spaces. * Will experience occasional interruptions and shifting priorities. ## Description The IT Support & Junior Systems Administrator is responsible for providing front-line technical support while assisting with the administration, maintenance, and security of the organization's IT infrastructure. This role blends hands-on end-user support with foundational system administration duties across hardware, software, network, and cloud environments. This position ensures reliable operation of end-user systems and contributes to the stability, performance, and security of servers, networks, and SaaS platforms., * Provide day-to-day support for end users, including troubleshooting hardware, software, printers, and network connectivity issues * Install, configure, and maintain desktop/laptop systems and standard business applications * Respond to support requests and incidents using ticketing systems and support tools * Assist users with operational questions and provide ongoing technical guidance and training * Support phone systems and end-user communication tools * Troubleshoot and escalate complex issues to senior IT staff when necessary * Maintain a high level of customer service with a proactive, user-focused approach * Assist with deployment, configuration, monitoring, and maintenance of servers, SaaS platforms, and cloud environments * Support system security, patch management, backups, and antivirus/endpoint protection processes * Monitor system performance and usage to ensure availability, efficiency, and reliability * Assist with administration of virtualization platforms and cloud services (e.g., VMware, Azure) * Implement configuration changes, updates, and new software solutions as directed * Support network components including switches, firewalls, wireless, and VPN connectivity * Contribute to documentation, standards, and IT policy enforcement * Participate in system maintenance tasks and hardware lifecycle management Non-Essential Duties and Responsibilities: * Assist with IT onboarding and training for new employees * Maintain documentation for systems, procedures, and troubleshooting steps * This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [How I saved 200K/yr in direct costs writing 0 code lines in K8s](https://www.wearedevelopers.com/videos/1055-how-i-saved-200k-yr-in-direct-costs-writing-0-code-lines-in-k8s) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Software Developer Salary in Austria [2023]](https://www.wearedevelopers.com/magazine/213-software-developer-salary-in-austria-2023) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Companies to Work For in Austria: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/192-best-companies-to-work-for-in-austria-top-25-companies-in-2023)