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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Administrator - **Company:** Sur-Seal, LLC - **Location:** Charlotte, NC, United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Cyber Security, Computer Networks, Data Recovery, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Interaction Design, Virtual Private Networks (VPN), Network Troubleshooting, Local Security Policy, Network Administration, Performance Tuning, Cloud Services, Server Administration, Service Pack, Systems Integration, TCP/IP, Virtual Local Area Networks, Virtualization Technology, Network Routers, Connectivity Problems, Information Technology, Zendesk, Server Operating Systems & Platforms, Servicenow, User Accounts, Vmware - **Published:** August 25, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2fc280585bb48bbf ## About the Role We are seeking an experienced Technology Administrator proficient in providing comprehensive support across Tiers 1-3. The ideal candidate will be responsible for delivering prompt, professional, and expert-level technical assistance to users, managing server and network issues, and ensuring the smooth operation of IT systems. This role requires strong problem-solving skills, a commitment to excellent customer service, and the ability to adapt to a dynamic work environment., * Education: An associate degree in Computer Science or related field or MCSA/MCSE certification, required (or equivalent experience). * Experience: Minimum of 3-5 years of experience in a technical support role, with exposure to Tiers 1-3. * Technical Skills: + Proficiency in Windows operating systems, Microsoft 365 and Active Directory. + Knowledge of networking concepts (DNS, DHCP, TCP/IP, VLAN) and tools. + Experience with server management, virtualization (e.g., VMware, Hyper-V), and cloud services. * Soft Skills: + Excellent problem-solving and multitasking abilities. + Strong communication and interpersonal skills for user support and team collaboration. + Ability to work independently and adapt to shifting priorities. + Proficient in English Preferred Qualifications: * Relevant certifications such as CompTIA A+, Network+, CCNA, or MCSA/MCSE. * Experience with ITSM platforms (e.g., ServiceNow, Zendesk). * Familiarity with cybersecurity practices and tools., * Ability to work flexible hours, including potential on-call shifts to support users after hours * On-premise work is required, with the ability to work remotely as an exception from time to time. ## Description * Respond to and resolve user inquiries via phone, email, or chat regarding software, hardware, and network issues. * Provide first-level troubleshooting for user account issues, application errors, and basic connectivity problems. * Document user interactions and create detailed tickets in the IT service management system. * Guide users through standard processes for resetting passwords, configuring printers, and basic software installations. * Maintain inventory controls for all hardware and software Tier 2 Support: * Diagnose and resolve more complex technical issues escalated from Tier 1, including operating system errors and application malfunctions. * Assist with intermediate-level network troubleshooting, including IP configurations, VPN setups, and firewall checks. * Collaborate with other IT team members to identify and mitigate recurring issues. * Perform maintenance and updates for user accounts, security settings, and access permissions. * Provide all systems management for Windows updates, security patches, and hardware upgrades Tier 3 Support: * Address advanced technical challenges involving server management, system integration, and data recovery. * Troubleshoot critical network issues such as switches, routers, and advanced connectivity problems. * Work closely with system and network administrators to implement advanced IT solutions and upgrades. * Assist in the deployment and monitoring of server environments, including performance tuning and resource allocation. * Document resolutions and create knowledge base articles to support Tier 1 and Tier 2 teams. ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)