> Markdown version of [/jobs/ext/2536649-it-support-specialist-ii](https://www.wearedevelopers.com/jobs/ext/2536649-it-support-specialist-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist II - **Company:** Health, Inc - **Location:** United States (Remote available) - **Salary:** $70,000.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Application Programming Interfaces (APIs), JIRA, Business Software, Software as a Service, Desktop Computing, Domain Name System (DNS), Multi-Factor Authentication, Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Remote Desktop Services, Application Data, SQL Databases, Wi-Fi Technology, Postman, Information Technology, Zendesk, Servicenow, User Accounts - **Published:** August 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2975246ab66cd854 ## About the Role * Minimum of 2 years of IT experience in desktop support, help desk, systems support, or a similar role. * Minimum of 1 year of customer service or support experience in a professional environment. * Experience supporting Active Directory environments, including password resets, account unlocks, and basic administration. * Familiarity with software installation and end-user troubleshooting. * Working knowledge of MFA/2FA setup and support. * Strong troubleshooting and communication skills, including the ability to explain technical concepts clearly to technical and non-technical users. * Ability to manage multiple requests and prioritize effectively in a fast-paced environment. * A customer-first mindset, strong professionalism, attention to detail, and consistent follow-through. Nice to have * 1+ year of application or software support experience, preferably supporting a SaaS platform. * Experience using SQL for troubleshooting or validating application data. * Experience using Postman or similar tools to test APIs and validate requests and responses. * Familiarity with ticketing platforms such as Zendesk, Jira Service Management, Freshdesk, or ServiceNow. * Understanding of basic networking concepts, including DNS, VPN, and Wi-Fi troubleshooting. ## Description Health iPASS is seeking an IT Support Specialist II with strong technical troubleshooting skills and experience supporting modern SaaS and identity-driven environments. This role provides a unique mix of internal desktop and IT support for Health iPASS employees and external SaaS application support for our customers. You'll help employees with day-to-day technology needs while also assisting customers with troubleshooting, configuration, and issue resolution for the Health iPASS platform. The ideal candidate is a strong communicator and problem solver who is comfortable working across both technical and customer-facing support environments., * Provide remote desktop and end-user support for internal employees. * Manage user accounts in Active Directory, including account creation, password resets, group assignments, and access troubleshooting. * Assist with multi-factor/two-factor authentication (MFA/2FA) enrollment, troubleshooting, and device changes. * Install, configure, and troubleshoot common business applications and tools. * Support hardware and peripheral issues, including laptops/desktops, printers, monitors, and mobile devices. * Document support cases, solutions, and IT processes for internal knowledge sharing., * Respond to customer support requests through ticketing systems, email, and/or phone. * Troubleshoot SaaS application issues, including login problems, configuration errors, and workflow challenges. * Escalate complex technical issues appropriately, collaborating with Engineering or Product teams when needed. * Reproduce reported issues, gather logs and steps to reproduce, and communicate findings clearly. * Maintain excellent customer communication by providing timely updates and clear resolutions. * Contribute to customer support documentation, FAQs, and best practices. ## Related Videos - [Are Your APIs Ready for AI Agents](https://www.wearedevelopers.com/videos/2004-are-your-apis-ready-for-ai-agents) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)