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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Director, Technology - Enterprise Service Operation & Delivery Organization - **Company:** ABM Industries Incorporated - **Location:** New York, NY, United States (Remote available) - **Experience:** Expert - **Salary:** $143,500.0 - $200,000.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Data Analysis, Business Systems, Cloud Computing, Cloud Engineering, Computerized Maintenance Management Systems, Information Systems, Databases, Data Integration, Data Integrity, Data Migration, Disaster Recovery, IBM Maximo, Systems Analysis, IT Management, Internet Security, M Programming Language, Oracle (Applications), Release Management, Requirements Management, Salesforce.Com, Systems Architecture, System Testing, Systems Integration, Information Technology, Api Design - **Published:** August 31, 2026 - **Apply:** https://www.careerbuilder.com/job-details/senior-director-technology-enterprise-service-operation-delivery-new-york-ny--f555e560-da3a-4e48-9783-6b8d82581cfa ## About the Role * Bachelor''s degree in Computer Science, Information Technology, or related technical field required * Master''s degree in Business Administration (MBA) or related field preferred * Professional certifications in project management (PMP) or ITIL preferred * 15+ years of progressive experience in technology leadership roles * 10+ years of experience in facilities management and infrastructure, asset management, real estate management, MRO, or related field * 10+ years of experience in one or of ABM's core industry groups (i.e. office buildings, retail, healthcare, education, manufacturing, aviation) * 10+ years'' experience with CMMS/Field Service enterprise systems implementation and optimization [e.g. Corrigo, Maximo, SFDC, Oracle] * Proven track record leading large-scale digital transformation initiatives * Experience supporting standardizing processes across complex organizations * Strong background in system architecture and integration * Demonstrated success building and leading high-performing technical teams Technical Skills * Expert knowledge of CMMS and Field Service technologies and industry trends * Strong understanding of database management and architecture * Experience with system integration and API development * Knowledge of cloud technologies and architecture * Familiarity with IoT, AI, and predictive maintenance technologies * Understanding of cybersecurity best practices Leadership Competencies * Strategic thinking and execution * Technology innovation and thought leadership * Program and portfolio management * Process design and optimization * Stakeholder management and influence * Change leadership and organizational transformation. * Effective communication and presentation skills, Application Programming Interface (API), Artificial Intelligence (AI), Asset Management, Aviation Industry, Best Practices, Budget Management, Business Administration, Business Case, Business Solutions, Change Management, Clean Technologies, Cloud Architecture, Coaching, Commercial Real Estate, Communication Skills, Computer Science, Computerized Maintenance Management System (CMMS), Continuous Improvement, Cross-Functional, Customer Support/Service, Customer/Client Research, Data Analysis, Data Migration, Data Quality, Database Administration, Database Architecture, Database Management Software/Systems (DBMS), Disaster Recovery, Distribution Services, Diversity, E Programming Language, Emerging Technology, Energy Management, Facilities Engineering, Facilities Management, Healthcare, Homeland Security, IBM Maximo Asset Management, ITIL (IT Infrastructure Library), Incentive Programs, Industry/Trade Analysis, Information Technology & Information Systems, Internet Security, Internet of Things, Investment Management, Leadership, Manufacturing, Mentoring, Metrics, Military, Military Industry, On Site Support, Oracle, Order Management, Performance Analysis, Performance Metrics, Presentation/Verbal Skills, Preventative Maintenance, Process Improvement, Product Lifecycle, Product Management, Project Management Certification, Project Management Professional (PMP), Project Tracking, Proof of Concept, Property Management, Real Estate, Relationship Management, Release Management/Engineering, Reporting Dashboards, Requirements Management, Resource Management, Retail Construction, Safety Compliance, Scorecarding, Service Delivery, Succession Planning, System Architecture, System Integration (SI), System Migration, System Test, Systems Administration/Management, Systems Analysis, Team Lead/Manager, Technical Delivery, Technical Leadership, Technical Operations, Technical Strategy, Thought Leadership, Time Management, Training Program, Training/Teaching, United States Military, Workforce Management ## Description The Senior Director of Technology within our Enterprise Service Operations and Delivery Technology organization will lead the development, execution and maintenance of enterprise-wide technology solutions to achieve ABM's vision to establish an industry-leading Service O & Management organization ("SO&M") that delivers next-generation facilities management capabilities while achieving operational excellence and 'best-in-class' service for our customers. This position offers an opportunity to drive technological modernization and digital transformation across our enterprise Service Operations landscape while building a strong technical foundation for future growth and operational excellence. The role combines deep technical expertise with strategic leadership to drive continuous improvement, standardization, and digital transformation across all ABM industry groups and service lines. It will serve as the Technology Lead on the SO&M Transformation program, an IT leader, and a representative on the IT Leadership Team. The role will report directly to the VP of Client and Workforce Technology and grow to lead a team of architects, business systems analysts, system administrators, and technologists. Pay: $143,500 - $200,000 The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data. You will also be eligible to participate in a company incentive or bonus program. You may be eligible to participate in a Company incentive or bonus program., * Define and implement enterprise Service Operations and Delivery technology strategy aligned with business objectives * Lead architecture and design of Service Operations technology solutions (including core CMMS maintenance capabilities such as work order management, preventative maintenance, asset management lifecycle management, capital planning, safety and compliance, and labor and resource management for internal / external resources), ensuring scalability and integration with enterprise systems * Drive innovation through emerging technologies (IoT, AI, predictive maintenance) for advanced facilities management capabilities including mobile workforce management, remote asset performance and monitoring, energy management, and smart facilities and healthy building capabilities * Establish technology standards and governance frameworks * Manage relationships with key stakeholders including Executives, business team members, IT organization, technology vendors and partners Digital Transformation * Serve as the Technology Lead enterprise-wide for SO&M transformation programs and projects, aligned with technology strategy and roadmaps * Create multi-year SO&M technology strategy roadmap across all clients, service lines, and industry groups. * Influence decisioning and implement enterprise enabling technologies, that drive process standardization and technology unification * Oversee Service Operations system integration, data migration, and legacy system modernization or migration * Incorporate client needs for technology including "soft" and "hard" services, process enablement and workflows, client technology and data integration, analytics, dashboards, monitoring, and scorecards * Develop and track program and project KPIs and success metrics * Assist with building business cases and securing executive alignment * Partners with Change Management, Business Leaders, and Engineering to support adoption of enabling technology solutions * Specifically in 2025, drive technology and partner selection, roadmap development, proof-of-concept execution and business case development. Ongoing Technical Operations * Lead ongoing technical implementation of Service Operations solutions and integrations * Leverage best practices for managing technology product requirements, solutions and delivery with managed releases and roadmap * Ensure data integrity and quality across systems * Direct system testing, upgrades, and maintenance * Oversee database management, system performance, and security * Establish disaster recovery and business continuity protocols Team Leadership * Build and manage an effective highly skilled team by recruiting, training and coaching employees, communicating job expectations and goals, succession planning, and appraising their performance. * Provide strong leadership, motivating, mentoring, building trust and developing team members for maximum performance aligned to ABM core values in a distributed and remote working environment. * Provide project priority direction and task delegation for the team and ensure deadlines are met and on budget in a complex dynamic environment * Manage cross-functional technical and project teams * Partner with business unit leaders to drive adoption * Oversee coordination of training and change management initiatives Technology Leadership & Innovation * Define and implement enterprise Service Operations and Delivery technology strategy aligned with business objectives * Lead architecture and design of Service Operations technology solutions (including core CMMS maintenance capabilities such as work order management, preventative maintenance, asset management lifecycle management, capital planning, safety and compliance, and labor and resource management for internal / external resources), ensuring scalability and integration with enterprise systems * Drive innovation through emerging technologies (IoT, AI, predictive maintenance) for advanced facilities management capabilities including mobile workforce management, remote asset performance and monitoring, energy management, and smart facilities and healthy building capabilities * Establish technology standards and governance frameworks * Manage relationships with key stakeholders including Executives, business team members, IT organization, technology vendors and partners Digital Transformation * Serve as the Technology Lead enterprise-wide for SO&M transformation programs and projects, aligned with technology strategy and roadmaps * Create multi-year SO&M technology strategy roadmap across all clients, service lines, and industry groups. * Influence decisioning and implement enterprise enabling technologies, that drive process standardization and technology unification * Oversee Service Operations system integration, data migration, and legacy system modernization or migration * Incorporate client needs for technology including "soft" and "hard" services, process enablement and workflows, client technology and data integration, analytics, dashboards, monitoring, and scorecards * Develop and track program and project KPIs and success metrics * Assist with building business cases and securing executive alignment * Partners with Change Management, Business Leaders, and Engineering to support adoption of enabling technology solutions * Specifically in 2025, drive technology and partner selection, roadmap development, proof-of-concept execution and business case development. Ongoing Technical Operations * Lead ongoing technical implementation of Service Operations solutions and integrations * Leverage best practices for managing technology product requirements, solutions and delivery with managed releases and roadmap * Ensure data integrity and quality across systems * Direct system testing, upgrades, and maintenance * Oversee database management, system performance, and security * Establish disaster recovery and business continuity protocols Team Leadership * Build and manage an effective highly skilled team by recruiting, training and coaching employees, communicating job expectations and goals, succession planning, and appraising their performance. * Provide strong leadership, motivating, mentoring, building trust and developing team members for maximum performance aligned to ABM core values in a distributed and remote working environment. * Provide project priority direction and task delegation for the team and ensure deadlines are met and on budget in a complex dynamic environment * Manage cross-functional technical and project teams * Partner with business unit leaders to drive adoption * Oversee coordination of training and change management initiatives ## Related Videos - [Building with IBM Bob](https://www.wearedevelopers.com/videos/100275-building-with-ibm-bob) - [API Design - Getting Started](https://www.wearedevelopers.com/videos/33-api-design-getting-started) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Delete the roles, deploy the skills](https://www.wearedevelopers.com/videos/2104-delete-the-roles-deploy-the-skills) - [Rest API Antipatterns](https://www.wearedevelopers.com/videos/100208-rest-api-antipatterns) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Now is the time for industrialized software development](https://www.wearedevelopers.com/magazine/601-now-is-the-time-for-industrialized-software-development) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)