> Markdown version of [/jobs/ext/2537408-field-it-technician-albany-county-new-york](https://www.wearedevelopers.com/jobs/ext/2537408-field-it-technician-albany-county-new-york). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Field IT Technician - Albany County New York

- **Company:** Intrado
- **Location:** New York, NY, United States
- **Salary:** $55,120.0 - $65,520.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Microsoft Windows, Oracle (Applications), SQL Databases, Information Technology, Network Server, Cisco
- **Published:** August 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=609934c1013c1d52

## About the Role

* High school diploma or GED required
 + Bachelor's degree from an accredited college or university in MIS or Computer Science preferred

Experience:

Applicant for this job will be expected to meet the following minimum qualifications.

 * Minimum 2 years of technical customer service experience required
 + Minimum one year installation or software training experience
 * Minimum 2 years experience with networking, Windows based servers and workstations required
 * Minimum 1 year experience with Oracle and SQL preferred
 * Certifications (e.g. Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Microsoft Certified System Engineer (MCSE), etc.) preferred
 * Telephony knowledge (e.. MDF, tip and ring punchdown, color codes, POTS, etc.)
 * Basic knowledge of Word and Excel required
 * Night shift work dependent on customer request/updates (11pm -6am), * Must be able to occasionally lift up to 50lbs
 * Occasionally may be asked to bend, stoop, carry items which may weigh more than 25lbs (i.e. tool kits), climb stairs, work in a confined space, crawl, kneel, push, reach above the shoulder, do repetitive motions, stand, walk, climb ladder, or lift objects above the head
 * Must have enough mobility to load and unload product equipment, setup a station at a specified location, trace cables (potentially under desks) and sort equipment as required
 * Should be able to hear customers over the phone, detect system beeps when troubleshooting, and verify sound quality when working with telephony equipment
 * Must be able to see well enough to read PC screens, review mother board schematics, and follow technical documentation

## Description

Intrado is looking to hire a PSAP (911) Call Center Field IT Services Technician to join our Life & Safety business segment. This role will travel throughout New York installing and maintaining our equipment so candidates must be willing to cover a specified region in Albany County., * Responsible for participating in the maintenance of 911 call handling and dispatch systems

 * Travel to customer sites for maintenance and troubleshooting of software and hardware
 * Provide onsite training for all assigned products
 * Troubleshoot and resolve issues with product compatibility and integrations within scope of responsibility
 * Provide remote support to the customers as needed


## Related Videos

- [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity)
- [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1520-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [tRPC: API schemas are pure overhead](https://www.wearedevelopers.com/videos/796-trpc-api-schemas-are-pure-overhead)

## Related Articles

- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023)
- [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)