> Markdown version of [/jobs/ext/2537455-it-site-support-technician-ii](https://www.wearedevelopers.com/jobs/ext/2537455-it-site-support-technician-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Site Support Technician II - **Company:** Moog Inc. - **Location:** Salt Lake City, UT, United States - **Salary:** $55,016.0 - $70,013.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, System Configuration, Remote Access Technology, Information Technology, Windows Client - **Published:** August 2, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17805297?backUrl=%2Fcareer%2F17805297%2FIt-Site-Support-Technician-Ii-Utah-Salt-Lake-City ## About the Role * In lieu of a bachelor's degree, a combination of 7 years of experience in an IT support role and education is acceptable. * Industry certifications (preferred) Windows 10/11, CompTIA A+, CompTIA Net+, ITILv4 Foundation, Dell Proven Professional. * Experience working with company service desk software, remote access desktop programs, and configuring Windows based computer systems and applications. ## Description Our Corporate Group team is looking for an IT Site Support Technician II to join them. You will report to the Regional IT Site Support Manager and will have an on-site, 1st shift work schedule in Salt Lake City, UT. Must live local to the Salt Lake City, UT area to work on-site; relocation assistance is not available for this opportunity. This role may support both sites located in Salt Lake City and additional sites remotely. The site is on a 9/80 work schedule. To qualify for the IT Support Technician II role, here is what we would expect you to bring to Moog..., * Diagnose, research, and resolve routine IT issues, providing technical assistance and support to end-users through written and verbal communication. * Provide guidance and explain policies and procedures, as well as train new technology to end-users. * Troubleshoot end-user PC, network, printing, and application issues. * Deployment of PC equipment and accessories, including Installation and support of endpoint software. * Conference Room technology diagnosis and support. * Escalation of issues to appropriate team after troubleshooting and documenting progress in the ITSM tool. * Provide on demand support to users with immediate needs. * Assist in the identification, monitoring, and replacement of end-user and infrastructure equipment. * Collaborate with IT resolver teams to drive resolution of critical technology issues. * May travel to provide on-site support within assigned region. * Provide onsite smart hands support for Server and Network related issues. * Complete detailed documentation within the IT service management system; incidents and requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved. * Attend in-person meetings, appointments with end users to analyze, troubleshoot and diagnose hardware problems. * May be required to support after-hours in the event of any emergency, critical troubleshooting, system maintenance or other issues as requested. ## Related Videos - [Challenges of building React and React Native apps](https://www.wearedevelopers.com/videos/448-challenges-of-building-react-and-react-native-apps) - [Enterprise Linux as Container Images](https://www.wearedevelopers.com/videos/1610-enterprise-linux-as-container-images) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Are Your APIs Ready for AI Agents](https://www.wearedevelopers.com/videos/2004-are-your-apis-ready-for-ai-agents) - [Beyond Chat: AI Workflows That Actually Investigate Alerts (So You Don't Have To Know Everything)](https://www.wearedevelopers.com/videos/100308-beyond-chat-ai-workflows-that-actually-investigate-alerts-so-you-don-t-have-to-know-everything) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)