> Markdown version of [/jobs/ext/2537492-the-problem](https://www.wearedevelopers.com/jobs/ext/2537492-the-problem). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# The Problem

- **Company:** FLOCK & COMPANY LLC
- **Location:** United States (Remote available)
- **Salary:** $55,000.0
- **Contract:** Permanent contract
- **Skills:** JIRA, LiveChat, Salesforce.Com, Software Troubleshooting
- **Published:** August 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1251726cac215f60

## About the Role

* Demonstrated success in customer-facing roles, with experience in technical support, hospitality, or public safety dispatching being a strong fit.
 * Proven ability to troubleshoot software and hardware issues while communicating technical solutions clearly to non-technical users.
 * Skilled in written and verbal communication across multiple contact channels including email, phone, and live chat.
 * Adaptability to manage competing priorities independently and navigate changing operational needs in a fast-paced environment.
 * Experience with tools like Salesforce or Jira is a plus.

## Description

As Flock continues to expand across communities, delivering rapid, high-quality support to our growing customer base is essential to keeping local safety systems running smoothly. Managing diverse inbound inquiries across live chat, phone, and email requires dedicated problem-solvers who can navigate technical challenges with speed and empathy. You will work directly to resolve customer inquiries, partner cross-functionally to address escalated issues, and contribute to self-serve resources that keep our operations scaling effectively., * Resolve inbound customer inquiries efficiently across phone, email, and live chat channels with high accuracy and care.

 * Perform technical troubleshooting on software and hardware interactions to identify root causes and deliver lasting solutions.
 * Collaborate cross-functionally with Product, Engineering, Sales, and Customer Success teams to resolve complex customer escalations.
 * Maintain a personal support queue and manage ongoing cases to ensure clear, timely updates to internal and external stakeholders.
 * Author and update articles in the Customer Help Center to expand self-service resources and decrease recurring ticket volume.


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray)
- [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software)
- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks)
- [Building the Next Generation of Software](https://www.wearedevelopers.com/videos/100186-building-the-next-generation-of-software)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)