> Markdown version of [/jobs/ext/2537548-it-support-specialist-intermediate](https://www.wearedevelopers.com/jobs/ext/2537548-it-support-specialist-intermediate). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - Intermediate - **Company:** JS Business Solutions, LLC - **Location:** Mansfield, MA, United States (Remote available) - **Experience:** Experienced - **Salary:** $60,000.0 - $75,000.0 - **Contract:** Permanent contract - **Skills:** Proxmox, Microsoft Windows, Active Directory, Apple Mac Systems, Windows Servers, Virtualization Technology, Computer Equipment, Information Technology, Comptia Linux+ - **Published:** August 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e853fd3f9fc4d144 ## About the Role * Multi-Client IT Experience: At least 2+ years working in an MSP or fast-paced multi-client IT environment. You already know how to juggle multiple clients, work independently, and thrive under pressure. * Technical Baseline: Solid, hands-on experience with Microsoft 365 Administration. Strong foundation in PC hardware, Windows OS troubleshooting, and basic Windows Server administration. * Road-Ready & Independent: Valid driver's license and reliable transportation. You'll visit up to 3 client sites per week across Eastern MA and Southern Rhode Island. This isn't a side gig. It's core to the role, and we need someone dependable. * Exceptional Communication: Clear, concise, and friendly verbal and written skills. You know how to stay calm and reassuring when dealing with stressed, non-technical users. You can explain technical concepts without the jargon. * Culture Fit: You're proactive, reliable, and genuinely interested in supporting your teammates and clients. You work hard, bring good energy, and actually enjoy what you do. * Clear Background: Ability to successfully pass a background check. Nice-to-Haves (Bonus points) * Hands-on experience with Autotask, Datto RMM, or IT Glue. * Familiarity with virtualization platforms (Proxmox is a plus). * Experience with WatchGuard, Intermedia, or Keeper Security., * Active Directory: 2 years (Preferred) * MSP: 2 years (Required) * Mac OS: 1 year (Preferred) * Windows: 5 years (Preferred) License/Certification: * MCP (Preferred) * MCSA (Preferred) * CCNA (Preferred) * CompTIA Linux+ (Preferred) * Driver's License (Preferred) ## Description Are you an outgoing, client-focused technician who loves solving real-world problems and hates being chained to a remote helpdesk chair all day? Do you thrive in a close-knit, collaborative culture where your technical skills and personality both matter? W don't just close tickets! We deliver Absurdly Proactive Support. We act as the trusted technology department for small-to-midsize manufacturing and logistics firms across Eastern Massachusetts and Southern Rhode Island. We are looking for an IT Support Specialist (Intermediate) who has the MSP scars (and triumphs) to prove they can walk into a client site, bring calm to chaos, and fix things right the first time., * Be the Trusted Face: Deliver white-glove, reassuring end-user support while maintaining a visible, friendly, and professional presence at client sites. * Hands-On Triage & Resolution: Quickly diagnose and resolve hardware, software, network, and server issues with independence and confidence. You're trusted to own problems, not just escalate them. * Core Administration: Go beyond basic tier-1 helpdesk reset duties. You'll actively administer Microsoft 365 environments, manage Windows workstations, and handle basic Windows Server roles. * Own Your Notes & Escalations: Keep clients and our internal team aligned with crystal-clear communication, thorough documentation, and clean escalation notes. * Drive Business Value: Help our manufacturing and logistics clients turn technology from a daily headache into a smooth, secure business advantage. ## Related Videos - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [Starting business without breaking the bank: Self hosted OSS productivity ecosystem](https://www.wearedevelopers.com/videos/1219-starting-business-without-breaking-the-bank-self-hosted-oss-productivity-ecosystem) - [Introducing Digital Samba Embedded Video Conferencing API MCP Server](https://www.wearedevelopers.com/videos/1640-introducing-digital-samba-embedded-video-conferencing-api-mcp-server) - [What’s New with Windows Power-User Tools](https://www.wearedevelopers.com/videos/2069-what-s-new-with-windows-power-user-tools) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers)