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# Construction Operations Coordinator - Client Communication, CRM & Scheduling

- **Company:** CRS BUILDERS INC
- **Location:** San Diego, CA, United States
- **Salary:** $52,000.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Asana, Cloud Computing, Project Management Software, Routing, Salesforce.Com, Workflow Management Systems, Buildertrend Software
- **Published:** August 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2dd83325c6990740

## About the Role

Applicants must have:

 * At least three years of professional coordination experience involving customers, schedules, appointments, dispatch, projects, or service operations.
 * At least one year of experience in construction, remodeling, solar, restoration, HVAC, plumbing, electrical, property services, design-build, or another field-service environment.
 * At least one year of daily CRM, dispatch, scheduling, or project-management software use.
 * Demonstrated experience maintaining detailed notes, statuses, owners, tasks, and follow-up dates.
 * Professional phone, email, and text communication skills.
 * Experience making outbound customer calls-not only answering inbound calls.
 * Strong organization, follow-through, and attention to detail.
 * The ability to manage competing priorities without losing important information.
 * Sound judgment about when to act, route a request, or escalate an issue.
 * Confidence learning new CRM, scheduling, project-management, and cloud-document systems.
 * The ability to protect confidential customer and project information.
 * Consistent availability to work on-site Monday through Friday from 8:00 AM to 4:00 PM.
 * The ability to commute reliably to San Diego, CA 92111.

A college degree is not required. Demonstrated experience, judgment, communication, and follow-through are more important for this position.

Preferred Experience
Experience with any of the following is helpful:

 * GoHighLevel
 * JobTread
 * Buildertrend
 * ServiceTitan
 * Procore
 * Monday.com
 * Salesforce
 * Construction scheduling or dispatch software
 * Residential permitting or inspection coordination
 * Subcontractor and field-team coordination
 * Proposal or billing handoffs
 * CRM workflows and automated customer communication

GoHighLevel and JobTread experience is preferred but not required if you have demonstrated daily experience with comparable systems., * Are you comfortable making prompt outbound calls to new customer inquiries and follow-up calls throughout the day?

 * Do you have at least one year of experience in construction, remodeling, solar, restoration, HVAC, plumbing, electrical, property services, design-build, or another field-service environment? If so which industry?
 * Which CRM, scheduling, dispatch, or project-management systems have you personally updated as part of your daily work? Describe what information you were responsible for maintaining.
 * Approximately how many customers, calls, appointments, technicians, or active projects did you coordinate simultaneously in your most relevant position?

Experience:

 * professional dispatch or project coordination: 3 years (Preferred)
 * CRM: 1 year (Required)

## Description

We are hiring a highly organized Construction Operations Coordinator to serve as the communication and information hub connecting prospective customers, active clients, project managers, field personnel, subcontractors, administration, and company leadership.

This is not a receptionist-only position. It is a hands-on coordination role for someone who is comfortable managing phones, appointments, CRM records, project information, customer follow-up, and operational exceptions throughout the day.

The right person enjoys helping customers, follows through consistently, maintains accurate records, and remains calm while priorities change in a fast-moving construction environment.

What This Role Actually Involves
You will spend a significant part of each day:

 * Responding to inbound leads and making outbound follow-up calls
 * Scheduling and preparing Zoom consultations and on-site appointments
 * Assigning routine appointments to project managers using established criteria
 * Updating stages, owners, notes, due dates, blockers, and next actions
 * Monitoring customer calls, texts, emails, and CRM conversations
 * Following up after consultations and site visits
 * Routing client and project information to the correct person
 * Checking that expected automated customer communications occurred
 * Identifying stalled handoffs and escalating urgent exceptions
 * Keeping active records complete, current, and understandable

This position requires someone who enjoys bringing order to fast-moving work and does not mind detailed, repetitive follow-through.

Primary Responsibilities
Lead and Appointment Coordination

 * Respond promptly to new inquiries by phone, text, or email.
 * Review inquiries for complete customer, property, project, plan, and scheduling information.
 * Document every contact attempt, outcome, owner, next action, and follow-up date.
 * Coordinate Zoom consultations and on-site appointments.
 * Assign routine appointments using established company criteria.
 * Escalate assignment or scheduling exceptions when necessary.
 * Prepare project managers with complete information before customer appointments.
 * Follow up after consultations and site visits to keep proposals, scheduling, and customer decisions moving.

Customer Communication

 * Monitor customer calls, texts, emails, and CRM conversations throughout the day.
 * Respond directly to routine questions using approved company information.
 * Route technical, contractual, financial, and scheduling questions to the appropriate team member.
 * Help coordinate customer-facing schedule updates, weekly project communications, appointments, and document requests.
 * Maintain a calm and professional tone when customers or schedules are under pressure.
 * Escalate urgent issues without making unauthorized promises.

CRM and Project-System Administration

 * Maintain accurate records in GoHighLevel and JobTread.
 * Keep stages, statuses, owners, notes, due dates, blockers, and next actions current.
 * Verify that expected customer workflows and automated messages have run.
 * Use approved manual follow-up when an automation or handoff fails.
 * Help prevent duplicate, premature, or inaccurate customer messages.
 * Route plans, permits, selections, photos, field updates, and subcontractor information to the correct JobTread project or responsible team member.
 * Keep important information out of isolated text messages and email threads by saving it in the correct company system.

Operational Follow-Through

 * Review stalled leads, overdue handoffs, unresolved customer needs, and system exceptions daily.
 * Keep leadership informed about urgent or recurring operational problems.
 * Support billing handoffs by routing invoice backup, payment questions, and blockers to the appropriate finance or leadership contact.
 * Follow open items until they are completed, reassigned, or formally escalated.
 * Help improve checklists, workflows, templates, and tracking processes when recurring problems are identified.

What Success Looks Like
A successful Construction Operations Coordinator ensures that:

 * New leads receive prompt attention and have a documented next action.
 * Appointments are complete, assigned, prepared, and dispatched on time.
 * Customer messages are acknowledged or routed by the end of the business day.
 * Every active lead and project has an accurate owner, stage, next action, and follow-up date.
 * Proposal follow-ups and customer workflows occur without missed or duplicate messages.
 * Plans, photos, notes, selections, and project updates are stored in the correct system.
 * Urgent exceptions are escalated instead of silently carrying over.
 * Project managers receive the information they need to serve customers effectively.
 * Leadership can quickly understand what is stalled, why it is stalled, and who owns the next action.
 * Customers experience organized, professional, and consistent communication.


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