> Markdown version of [/jobs/ext/2537612-desktop-support-technician-ccjm](https://www.wearedevelopers.com/jobs/ext/2537612-desktop-support-technician-ccjm). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - CCJM - **Company:** A3 Solutions, Inc. - **Location:** Bangor, ME, United States (Remote available) - **Salary:** $45,760.0 - $47,840.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Perl (Programming Language), Network Security, Windows PowerShell, Shell Script, Peripherals, Computer Equipment, Hardware Asset Management - **Published:** August 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ad996ab596160289 ## About the Role * Proven ability to work independently with little supervision as well as in a team environment. * Excellent communication, interpersonal and customer care skills. * Ability to work well under pressure and to tight timescales. * Strong organizational and problem-solving skills. * Knowledge of Windows operating system, applications, and computer hardware. * Interacting with other support groups across multiple platforms. * Experience using a help desk call management system. * Technical grasp of strategic platforms such as Microsoft, Networks and Security, WAN, LAN. * Industry standard certifications a plus (MCSA, A+, Network+, CCENT, CCT). * Shell scripting experience a plus (Windows PowerShell, Perl, Windows cmd line). * Experience in the financial industry. * An understanding of ITIL Service Support and Delivery disciplines and methodologies. * Focus on customer service. ## Description * Hardware Inventory Management ensuring stock levels are constantly monitored. * Hardware request and receipt through our internal ordering system. * Actively monitoring the ticket queue and managing requests through to completion. * Housekeeping on IT rooms. * Supporting events like annual Power down - post desk checkouts (PC/monitors/Mouse + Keyboard/desk phone/headset/webcam). * Supports hardware decommissioning events. * Supports Business moves / changes - ensure involvement in early stages of planning. * Managing escalations through to conclusion. * Manage client expectations. * Setup and installation of Temporary training rooms / Office wide events - Expo's. * Comms room patching. * Supports work from home hardware requests. * Ensure that policies and guidelines relating to overtime and expenses are adhered to. All local guidelines for cost control are adhered to. * Manage own workload to ensure that assigned activities are completed within targets defined within SLA's/OLA's. * Demonstrate high levels of customer care behaviours at all times and adopt an approach that shows consistent commitment to providing a customer focused quality service. * Work across lines of service to ensure a coordinated approach to providing support for the customer. * Actively participate in a program of Continuous Service Improvement taking ownership of actions that deliver results. * Perform basic troubleshooting, system upgrades and replacements for employees. * Deploy equipment for new hires and refreshes and collect equipment from offboarded employees. * Evaluate user requests and requirements and recommend effective technological solutions. * Install, configure, and troubleshoot hardware, including desktops, laptops, and peripherals. * Will be required to work outside business hours and participate in additional weekend work. * Image/re-image computers, configure IP phones and mobile phones. ## Related Videos - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) - [MCP doesn’t suck — your agent does](https://www.wearedevelopers.com/videos/100202-mcp-doesn-t-suck-your-agent-does) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)