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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Operations Manager - **Company:** Gravity Hair Salon, LLC - **Location:** Celebration, FL, United States - **Experience:** Expert - **Salary:** $150,000.0 - $175,000.0 - **Contract:** Permanent contract - **Skills:** Information Systems, Desktop Computing, Disaster Recovery, Monitoring of Systems, Information Technology Operations, Software Deployment, Enterprise Software Applications, System Availability, Information Technology, Patch Management, Laptops, Network Server, Multiplatform - **Published:** August 2, 2026 - **Apply:** https://www.gravityitresources.com/job/9539 ## About the Role * 7+ years of progressive IT experience, including exposure to multi-platform enterprise environments * Demonstrated experience leading teams in an IT operations / service delivery capacity * Strong working knowledge of ITSM/ITIL-style processes (incident/problem/change/request) * Experience with endpoint support, hardware/software deployments, and patch management * Ability to manage competing priorities, meet deadlines, and operate with limited direction * Strong communication skills (written and verbal) with the ability to present clearly to both technical and non-technical stakeholders * Customer-first mindset and strong stakeholder management skills Education * Associate's or Bachelor's degree (or technical institute degree/certificate) in Computer Science, Information Systems, or a related field or equivalent work experience Physical / Work Environment Requirements * Ability to lift up to 50 lbs * Ability to climb ladders and perform activities such as squatting, stooping, pushing, crawling, and bending in varying weather conditions (as required for on-site support) Preferred / Nice-to-Have * Experience driving quality assurance and operational controls within IT service delivery * Experience building metrics/KPIs for service desk or operations performance * Experience contributing to continuity planning and disaster recovery readiness Core Competencies (What Success Looks Like) * Initiative and ownership of outcomes * Strong decision-making and judgment * Adaptability and continuous improvement mindset * Collaborative leadership and team-building * Clear, professional communication and documentation * Strong problem-solving and root-cause thinking * Service orientation and quality focus ## Description We're seeking an experienced IT Operations Manager to lead day-to-day service delivery and operational support for a multi-site enterprise environment. This role manages a technical team responsible for end-user support, incident response, systems availability, asset lifecycle activities, and continuous improvement of IT service management (ITSM) processes., * Lead and coordinate daily activities of the technical operations team, including scheduling, workload management, monitoring, and incident response. * Ensure operational coverage and adherence to service level expectations (SLAs). * Monitor system performance and availability; drive timely troubleshooting and resolution. * Develop, implement, and maintain operational standards, procedures, and best practices. * Drive and mature IT service management processes, including: + Incident management + Problem management + Change management + Request fulfillment * Oversee deployment, configuration, and lifecycle management of IT assets (desktops, laptops, mobile devices, printers, servers). * Coordinate enterprise software rollouts, patching, upgrades, and update cycles. * Partner with infrastructure and application teams to support deployments and maintain stable operations. * Provide advanced technical support as needed (including network and telephony support and on-site support for remote troubleshooting efforts). * Lead, mentor, and develop supervisors, project leads, and technical staff (coaching, training plans, performance feedback). * Support business continuity and disaster recovery planning efforts. * Drive continuous improvement initiatives to improve service delivery and customer satisfaction. * Maintain strong documentation standards (solutions, resolutions, procedures, and knowledge articles). ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity) - [The Dark Corners of Kotlin Multiplatform](https://www.wearedevelopers.com/videos/100143-the-dark-corners-of-kotlin-multiplatform) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [tRPC: API schemas are pure overhead](https://www.wearedevelopers.com/videos/796-trpc-api-schemas-are-pure-overhead) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Data Science & more: The Lopez dilemma](https://www.wearedevelopers.com/magazine/10-data-science-more-the-lopez-dilemma)