> Markdown version of [/jobs/ext/2537622-top-customer-solutions-developer-high-touch-support-compute-google-cloud](https://www.wearedevelopers.com/jobs/ext/2537622-top-customer-solutions-developer-high-touch-support-compute-google-cloud). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Top Customer Solutions Developer, High Touch Support, Compute, Google Cloud - **Company:** Google LLC - **Location:** Austin, TX, United States - **Experience:** Experienced - **Salary:** $127,000.0 - $182,000.0 - **Contract:** Permanent contract - **Skills:** C (Programming Language), HTML, Java (Programming Language), Bash Shell, C++ (Programming Language), Client Server Models, Cloud Computing, Software Debugging, Software Design Patterns, Programming Tools, File Systems, Distributed Systems, Domain Name System (DNS), Hardware Virtualization, Hypertext Transfer Protocols (HTTP), Python (Programming Language), Cloud Services, Software Engineering, Transmission Control Protocol (TCP), Google Cloud, HybridCloud, Kubernetes, Information Technology, Web Technologies - **Published:** August 2, 2026 - **Apply:** https://dejobs.org/x/x/E27AAE23CA0C4C92AA9CCA292E2AEFE1/job/ ## About the Role Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area., * Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience. * 3 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or in software development. * Experience working with distributed systems, distributed systems solutions, or design patterns. * Experience with web technologies (e.g., HTTP, HTML, DNS, or TCP). * Experience writing, reading, and debugging code in one of the following: Java, C, C++, Python, or Go. * Experience creating content for technical audiences (e.g., developer documentation, industry white papers, computer science course material, or IT administration playbooks)., * Experience working with any public cloud services and infrastructure (e.g., Google Cloud Platform). * Experience with cloud computing and debugging complex workload issues across large-scale, multi-node environments. * Experience with one or more of the following solutions: system virtualization or on-premise or hybrid cloud computing. * Experience developing developer tools (e.g., automation, testing, or debugging). * Experience as a system/network administrator working with Linux/Unix systems, from kernel to shell, file systems, and client-server protocols. * Experience in crisis response or escalation management across multiple teams with the ability to influence momentum of incident response for critical customer issues. ## Description As a High Touch Support Solutions Developer, you will manage customer issues and proactively help improve customer experiences. You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud. In this role, you will provide a high-touch, dedicated service to customers, aiming to anticipate their needs, optimize product performance, and enable customer success. You will focus on proactive solutions and customer-centric supportability to help avoid issues, build customer trust, and enable customers' continuous growth and long-term success on GCP. You will troubleshoot technical problems for customers through debugging, networking, system administration, updating documentation, and coding/scripting. You will make our products easier to adopt and use by making improvements to the product, tools, processes, and documentation., * Develop in-depth understanding of Google Cloud's product technology and architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools and diagnosis. * Act as consultant and subject matter expert for internal stakeholders in development, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud. * Understand customer issues and advocate their needs with internal teams, including Product and Development teams, to find ways to improve the product and drive production. * Work as part of a team that globally ensures 24-hour customer support, including a need to sometimes work non-standard work hours/shifts and may include weekend work. * Work with customers on their production Google Kubernetes Engine/Anthos deployments to resolve issues and achieve product readiness, availability, and scale. Triage and manage technical escalations, platform outages, technical issues, and executive concerns. ## Related Videos - [The Cloud is Calling: Answer with In-Demand Skills](https://www.wearedevelopers.com/videos/945-the-cloud-is-calling-answer-with-in-demand-skills) - [Understanding Kubernetes in a visual way](https://www.wearedevelopers.com/videos/100085-understanding-kubernetes-in-a-visual-way) - [Old tools, new tricks](https://www.wearedevelopers.com/videos/1916-old-tools-new-tricks) - [The Resilience of the World Wide Web](https://www.wearedevelopers.com/videos/1281-the-resilience-of-the-world-wide-web) - [Instant KAI Sandboxes with vCluster: Multi-Tenant, Multi-Scheduler GPU Sharing](https://www.wearedevelopers.com/videos/100333-instant-kai-sandboxes-with-vcluster-multi-tenant-multi-scheduler-gpu-sharing) - [MCP doesn’t suck — your agent does](https://www.wearedevelopers.com/videos/100202-mcp-doesn-t-suck-your-agent-does) ## Related Articles - [Got AI ideas but no money? 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