> Markdown version of [/jobs/ext/2538341-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/2538341-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** TEKSYSTEMS INC. - **Location:** Madison, WI, United States - **Experience:** Experienced - **Salary:** $52,000.0 - $60,320.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Learning Management Systems, Desktop Computing, System Center Configuration Manager, Windows PowerShell, Software Engineering, CompTIA Strata - PC Hardware Technology Engineer, Deployment Automation, Patch Management, Gsuite, 3-tier Architectures - **Published:** August 31, 2026 - **Apply:** https://www.dice.com/job-detail/070bd597-cb25-478d-a573-c4660f38c6e1 ## About the Role * 5+ years of Tier 3 desktop support experience * 5+ years of experience supporting workstation hardware and software * 5+ years of incident and service request management experience * 5+ years of customer-facing technical support experience * Strong experience with: + Windows 11 + Active Directory + Hardware troubleshooting and support + PowerShell * Excellent written and verbal communication skills * Ability to balance project work alongside operational support responsibilities, * Experience packaging applications for enterprise deployment using tools such as SCCM, MECM, Ivanti, or similar solutions * Patch management experience * Operating system imaging and deployment experience * Learning Management System (LMS) support experience * Google Workspace administration or support experience * Microsoft Group Policy (GPO) experience * Experience supporting large enterprise environments Technical Environment * Windows 11 * Active Directory * PowerShell * Enterprise desktop management tools * Printers, scanners, and peripheral devices * SCCM/MECM, Ivanti, or similar deployment tools Ideal Candidate * Strong technical troubleshooting skills * Customer-service oriented mindset * Able to prioritize and manage multiple tasks effectively * Comfortable working independently and within a team environment * Detail-oriented with strong organizational skills * Proven ability to support large-scale enterprise environments, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. ## Description Our client is seeking an experienced Desktop Support Technician III to provide advanced desktop support within a large enterprise environment supporting more than 10,000 users and 9,000+ devices. This role combines high-level technical support responsibilities with project-based work and requires someone who can effectively manage both day-to-day support activities and longer-term initiatives. The ideal candidate will have strong troubleshooting skills, experience supporting Windows environments, and a customer-focused approach to resolving technical issues., * Provide Tier 3 support for workstation hardware and software issues * Support, maintain, and troubleshoot Windows operating systems * Install, configure, and maintain desktop and laptop hardware * Support peripheral devices including printers, scanners, and related equipment * Manage and resolve incidents and service requests within established service levels * Assist with desktop and infrastructure-related projects as a technical resource * Document troubleshooting steps, resolutions, and support activities * Collaborate with team members while also working independently on assigned tasks * Deliver professional and effective communication to end users and stakeholders ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Less Is More: How Lagom and Agile Can Create Harmonious Workflows](https://www.wearedevelopers.com/videos/1993-less-is-more-how-lagom-and-agile-can-create-harmonious-workflows) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Kubernetes dev is fun, but setup and ops isn't! 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