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# Technical Support Specialist, Tier 2

- **Company:** SPECTRIO LLC
- **Location:** Tampa, FL, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, Netsuite, Diagnostic Tools, Computer Equipment, Information Technology, Gsuite
- **Published:** August 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c62fd810987c4760

## About the Role

* 2+ years of related experience with computers and providing customer service in a call center environment.
 * A.S. in Computer Science preferred.
 * Previous CRM and ERP experience preferred.
 * Experience using NetSuite, Google Suite, and other basic computer related skills.
 * Ability to effectively prioritize and execute tasks and adapt to change.
 * Ability to work under pressure with interruptions and challenging deadlines.
 * Must show aptitude and desire to learn new skills on the job.
 * Analytical and problem-solving abilities.
 * Team-oriented, collaborative and have a positive attitude.
 * Strong customer-service orientation with ability to be courteous and helpful.

Remote Work & Benefits at Spectrio

 * Work From Home - Remote Culture
 * With an Internet Allowance per month
 * Vacation/Personal Time: Prorated PTO that accrues per pay period after 30 days of employment.
 * < 3 Years of Service: 15 days per year.
 * 3-5 Years of Service: 17 days per year.
 * 5+ Years of Service: 20 days per year.

## Description

The Technical Support Specialist, Tier 2 is passionate about the Spectrio brand and products while providing technical support for end users., * Provide technical support over the phone to end users.

 * Comprehend and apply technical information, and present technical information to customers in a non-technical manner.
 * Perform data entry duties, monitor, operate or coordinate and assist others in the operation of computer hardware, software, and peripherals.
 * Utilize computer equipment, software and diagnostic tools to perform a broad range of computer operations assignments.
 * Update supervisor on status of projects or technical issues.
 * Assist with the creation and documentation of technical knowledge base for common issues experienced by end users.
 * Perform other duties as assigned.


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