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# Computer Operations Manager

- **Company:** Resourcesoft, Inc.
- **Location:** Kissimmee, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Cyber Security, Desktop Computing, Disaster Recovery, Network Troubleshooting, Peripherals, Patch Management, Laptops, Network Server, Multiplatform
- **Published:** August 4, 2026
- **Apply:** https://www.dice.com/job-detail/657c3163-1c79-4553-b0f2-4d036c77976c

## About the Role

* 7 or more years of experience in enterprise IT service delivery and multi-platform system administration.
 * Proficiency in IT Service Management methodologies and enterprise asset lifecycle management.
 * Experience in administering complex infrastructure including servers, desktops, laptops, and mobile devices.
 * Experience with advanced network troubleshooting and configuring enterprise telephony systems.
 * Experience in coordinating large-scale software rollouts, hardware deployments, and patch management.
 * Experience with formulating disaster recovery strategies and enforcing strict IT security compliance policies.
 * Excellent verbal and written communication skills.

## Description

* Direct the daily operations of technical teams to ensure strict adherence to enterprise service level agreements.
 * Deploy, configure, and maintain hardware assets and peripherals across distributed organizational locations.
 * Execute robust IT service management workflows encompassing incident, problem, change, and request tracking.
 * Coordinate enterprise-wide software updates and automated patch management to ensure infrastructure security.
 * Provide advanced on-site network and telephony troubleshooting to resolve complex operational escalations.
 * Develop comprehensive business continuity strategies and standardized operational IT support procedures.
 * Mentor technical support staff and optimize service desk metrics to continuously improve customer satisfaction.


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