> Markdown version of [/jobs/ext/2539284-support-manager](https://www.wearedevelopers.com/jobs/ext/2539284-support-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Support Manager

- **Company:** JON MARCUS LLC
- **Location:** Dallas, TX, United States
- **Salary:** $53,752.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Data Analysis, Collaborative Software, Data Systems, Decision Support Systems, Microsoft Office, Microsoft PowerPoint
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=84b901785eccd571

## About the Role

* Proven experience in supervising or managing teams within a customer support or call center environment.
 * Strong leadership skills with the ability to inspire and guide diverse teams toward common goals.
 * Excellent communication skills in English; multilingual abilities are a plus for supporting global clients.
 * Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM systems for data analysis and reporting.
 * Demonstrated expertise in customer service management, client communication, negotiation, and conflict resolution.
 * Experience with project management methodologies and managing multiple initiatives simultaneously.
 * Ability to leverage analytics for data-driven decision making; strong analysis skills are essential.
 * Technical proficiency related to customer support tools, data systems, and collaboration platforms.

## Description

We are seeking an energetic and dynamic Support Manager to lead our customer support teams and elevate the client experience. This pivotal role involves managing day-to-day operations, fostering a high-performance team, and ensuring exceptional service delivery across multiple channels. The Support Manager will drive customer satisfaction through strategic leadership, data-driven decision making, and seamless cross-functional collaboration. If you thrive in a fast-paced environment and are passionate about empowering teams to deliver outstanding support, this is your opportunity to make a meaningful impact., * Oversee call center management, ensuring adherence to quality standards and performance targets.

 * Utilize CRM systems proficiently to analyze customer interactions, identify trends, and inform continuous improvement initiatives.
 * Coordinate with cross-functional teams such as sales, technical support, and product development to resolve complex client issues promptly.
 * Conduct coaching sessions and performance reviews to foster professional growth and maintain high team morale.
 * Manage projects related to process improvements, technology upgrades, or new service launches with a focus on delivering measurable results., Join us as a Support Manager and lead the charge in delivering exceptional client experiences! Your leadership will shape our support operations into a powerhouse of efficiency, innovation, and customer delight-empowering both your team and our valued clients every step of the way!


## Related Videos

- [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com)
- [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail)
- [From Messy Queries to Scalable Systems - How Data Engineering actually works](https://www.wearedevelopers.com/videos/100203-from-messy-queries-to-scalable-systems-how-data-engineering-actually-works)
- [TOPsharing – Empowerment for Leadership Positions](https://www.wearedevelopers.com/videos/864-topsharing-empowerment-for-leadership-positions)
- [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data)
- [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager)
- [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)