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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT/OT Service Desk Analyst I - **Company:** Biourja Renewables LLc - **Location:** Peoria, IL, United States - **Experience:** Starter - **Salary:** $45,000.0 - $50,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Collaborative Software, Cyber Security, Dynamic Host Configuration Protocol, Desktop Computing, Disaster Recovery, Domain Name System (DNS), Identity and Access Management, IT Management, Networking Basics, TCP/IP, Wireless Access Point, Wireless Networks, Wi-Fi Technology, Office365, Tablet Computers, Peripherals, Firewalls (Computer Science), Computer Equipment, Information Technology, Laptops, Operational Systems, 3-tier Architectures - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=15fe150b8c4f6498 ## About the Role The successful candidate will troubleshoot incidents, fulfill service requests, document solutions, and escalate issues appropriately while adhering to established Service Level Objectives (SLOs), policies, and procedures. This role requires strong communication skills, attention to detail, and a commitment to maintaining reliable and secure technology services in a 24x7 manufacturing environment., * 1-3 years of experience in a Service Desk, Desktop Support, Help Desk, or related IT support role preferred. * Working knowledge of Microsoft Windows operating systems and Microsoft 365 applications. * Experience troubleshooting PC hardware, peripheral devices, printers, and software applications. * Understanding of basic networking concepts including TCP/IP, DHCP, DNS, and Wi-Fi. * Experience working within a ticketing or IT service management platform. * Familiarity with manufacturing, industrial, or operational technology environments is preferred. * Strong customer service orientation and commitment to delivering a positive end-user experience. * Ability to prioritize multiple tasks and work effectively in a fast-paced environment. * Strong written and verbal communication skills. * Strong organizational and time-management skills. * Excellent communication and interpersonal abilities. * Professional, collaborative, and customer-focused approach. * Ability to remain calm and effective during incidents and production-impacting events. * Strong analytical and problem-solving skills. * Ability to communicate technical information to non-technical users. * Demonstrates accountability, ownership, and follow-through. * Willingness to learn new technologies and expand IT/OT knowledge. * Associate degree in Information Technology, Computer Science, or related field preferred; equivalent work experience will be considered. * Up to 15% domestic travel to support White Energy and other company facilities as needed. ## Description The IT/OT Service Desk Analyst I serves as a front-line member of the Enterprise IT & Security team, providing technical support for users, systems, and operational technologies across BioUrja Renewables and White Energy manufacturing facilities. This position is responsible for delivering exceptional customer service while supporting hardware, software, networking, and plant-floor technologies in both Information Technology (IT) and Operational Technology (OT) environments., * Serve as a member of the Enterprise IT & Security team, supporting plant and office operations. * Provide day-to-day support for users and technology systems at the Peoria facility and White Energy locations. * Log, manage, and resolve incidents and service requests through approved service management tools. * Follow established IT service management processes, escalation procedures, and security standards. * Collaborate with Tier 2, Tier 3, infrastructure, cybersecurity, and OT resources to resolve issues. * Maintain accurate documentation of incidents, changes, work performed, and asset information. * Assist with user onboarding, offboarding, and access management activities. * Support technology projects, equipment deployments, upgrades, and maintenance activities. * Participate in on-call and after-hours support rotations as required. * Promote a culture of safety, customer service, accountability, and continuous improvement. * Install, configure, maintain, and troubleshoot Windows desktops, laptops, tablets, printers, scanners, mobile devices, and related peripherals. * Support Microsoft 365 applications, collaboration tools, and user productivity systems. * Provide basic support for wired and wireless networking environments. * Assist with management and troubleshooting of switches, firewalls, access points, and telecommunications equipment. * Support user account administration, password resets, access requests, and identity management processes. * Assist with endpoint deployment, patching, asset inventory, and lifecycle management activities. * Support manufacturing and operational technologies under established procedures and guidance from senior IT/OT staff. * Coordinate with third-party vendors, service providers, and equipment manufacturers when needed. * Assist with backup verification, recovery efforts, and disaster recovery activities as directed. * Escalate recurring, high-impact, or unresolved issues appropriately. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)