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# I.T. Support Specialist-POS Systems

- **Company:** GODWIN'S GATORLAND, INC.
- **Location:** Orlando, FL, United States
- **Salary:** $55,000.0
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Microsoft Windows, Active Directory, Dynamic Host Configuration Protocol, Firmware, Networking Basics, Windows PowerShell, Microsoft SharePoint, TCP/IP, Virtual Local Area Networks, Wi-Fi Technology, Scripting, Tablet Computers, Software Troubleshooting, Peripherals
- **Published:** May 31, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=34ac99b7631840b6

## About the Role

Do you have experience in Windows?, * 1-4 years of IT support experience (retail/hospitality/POS experience strongly preferred)

 * Hands-on experience supporting POS systems and payment devices; familiarity with PCI concepts a plus
 * Working knowledge of Windows, Active Directory, and Microsoft 365
 * Basic networking fundamentals (LAN/Wi-Fi, DHCP, TCP/IP); Meraki experience a plus
 * Experience with ticketing and/or RMM tools (e.g., NinjaOne or similar preferred)
 * Scripting/reporting exposure (PowerShell/batch/JavaScript and/or basic SQL) is a plus
 * Strong troubleshooting, customer service, and communication skills
 * Ability to work weekends/holidays and be part of an on-call rotation; able to lift to 40 lbs.

## Description

Support and maintain the park's point-of-sale (POS) and guest transaction technology to keep daily operations running smoothly. You'll troubleshoot POS hardware/software and payment devices, support Windows endpoints and Microsoft 365, and assist with basic network issues in a fast-paced, live operational environment. Opportunity to grow into systems administration/infrastructure paths, * Install, configure, and support POS terminals and peripherals (PIN pads, receipt printers, barcode scanners, cash drawers, tablets/mobile devices)

 * Troubleshoot POS software, payment processing issues, and device connectivity; perform firmware updates and maintenance
 * Provide Tier 1-2 onsite and remote support for staff; respond to high-priority outages and participate in weekend/on-call rotation
 * Administer and troubleshoot Windows environments, including basic Active Directory user/group support
 * Support Microsoft 365 (mailboxes, licensing, Teams/SharePoint basics) and endpoint patching/AV updates
 * Assist with basic network troubleshooting impacting POS (Wi-Fi, VLANs, switches); support Meraki environments as needed
 * Document incidents, procedures, and maintain asset/configuration records; support technology rollouts and upgrades
 * Broad exposure across POS, endpoints, Microsoft 365, networking, and automation


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