> Markdown version of [/jobs/ext/2539608-service-desk-tier-1](https://www.wearedevelopers.com/jobs/ext/2539608-service-desk-tier-1). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk - Tier 1 - **Company:** Access Healthcare Physicians, LLC - **Location:** Hernando County, FL, United States - **Experience:** Starter - **Salary:** $35,360.0 - $41,600.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Software Applications, Microsoft Outlook, Spreadsheets, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Office Suite, Remote Service Software, Microsoft SharePoint, CompTIA Strata - PC Hardware Technology Engineer, Computer Equipment, User Accounts - **Published:** August 5, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=27bf3b9fcc8df1ed ## About the Role * High school diploma or equivalent required; Associate's degree or IT certifications (CompTIA A+, Network+) preferred. * 1-3 years of experience in an IT support/helpdesk role or similar technical support environment. * Strong troubleshooting skills and a genuine passion for helping users. * Excellent verbal and written communication skills. * Ability to manage multiple tasks and prioritize work effectively. * Proven customer service and interpersonal skills in a professional setting. Technical Skills: * Proficiency with Windows OS (workstations and basic server understanding). * Familiarity with Microsoft 365, Office applications, and email clients (Outlook). * Basic knowledge of Active Directory (account management, password resets, group membership). * Experience troubleshooting PC hardware, printers, and peripheral devices. * Understanding of network basics (IP, DNS, VPN connectivity is a plus). * Comfortable with ticketing systems and remote support tools. Physical Requirements: * Must be able to sit, type, and use a computer and phone for extended periods. * Frequently required to talk, hear, bend, twist, and use hands/fingers. * Occasionally required to lift and move equipment up to 50 pounds. * Vision requirements include close and distance vision., * Help desk: 1 year (Preferred) * Windows: 1 year (Preferred) ## Description The Tier 1 Service Desk Technician is the first line of support for IT-related inquiries, providing technical assistance to staff for desktop and laptop hardware, software applications, user accounts, and related systems. This position involves troubleshooting, documenting issues, and escalating complex problems as needed. A strong focus on customer service, attention to detail, and the ability to prioritize in a fast-paced environment is essential. Work is performed independently with guidance and support from Tier 2+ team members and supervisors., * Respond promptly to service desk requests via phone, email, ticketing system, or in person. * Provide first-level technical support for hardware, software, printers, and peripheral devices. * Assist users with password resets, account lockouts, and user account modifications. * Accurately document all support requests, troubleshooting steps, and resolutions within the ticketing system. * Escalate complex or unresolved issues to Tier 2/3 support or management when appropriate. * Maintain service records, asset tracking logs, and update knowledge base documentation (e.g., CRM, SharePoint, spreadsheets). * Support onboarding tasks, including workstation setup and initial configuration for new employees. * Provide excellent customer service and follow up with users to ensure satisfaction. * Contribute to continuous improvement of support processes and team documentation. ## Related Videos - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [How Sparking Developer Joy Unlocks Developer Productivity](https://www.wearedevelopers.com/videos/613-how-sparking-developer-joy-unlocks-developer-productivity) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)