> Markdown version of [/jobs/ext/253964-product-technical-specialist-precision-technology](https://www.wearedevelopers.com/jobs/ext/253964-product-technical-specialist-precision-technology). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Product Technical Specialist - Precision Technology

- **Company:** CNH INDUSTRIAL
- **Location:** Ames, IA, United States
- **Experience:** Expert
- **Salary:** $86,625.0 - $132,825.0
- **Contract:** Permanent contract
- **Skills:** Statistics Packages, Data Analytics
- **Published:** May 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ae405d17261f4c2b

## About the Role

Do you have experience in Project management?, * Bachelor's Degree or equivalent experience in Agricultural, Mechanical or Electrical Engineering

 * 5+ Years experience in Quality, Service or Engineering related role
 * Strong analytical skills (preferably with knowledge of statistical tools)
 * Logical and rigorous problem-solving approach and experience with problem solving tools
 * Organizational and project management skills with the ability to participate in and lead cross-functional teams
 * High level of autonomy / self-starter with ability to drive results

## Description

The Product Technical Specialist (PTS) serves as the Voice of the Customer for assigned products and systems, owning the resolution of complex Level-3 technical support issues that cannot be resolved through standard support channels. This role works closely with Engineering, Product Management, Quality, and Field Support to diagnose, escalate, and drive permanent resolution of critical customer issues.

The PTS is a technical authority and escalation point, responsible for translating real-world customer and dealer feedback into clear, data-driven problem statements that engineering teams can act upon. Success in this role requires strong technical expertise, analytical rigor, proactive issue ownership, and clear cross-functional communication., * Serve as the primary owner for complex, unresolved technical issues beyond Level-1 and Level-2 support

 * Lead technical diagnosis and troubleshooting for high-impact customer issues requiring engineering involvement
 * Own the resolution of technical inquiries by responding through established support channels and publishing clear guidance via Issue Master, Service Bulletins, Service News Updates, and Knowledge Articles to contain and resolve issues
 * Interface between field issues and engineering, ensuring issues are well-defined, reproducible, and actionable
 * Represent the customer perspective in cross-functional discussions related to quality, reliability, and product improvement
 * Proactively analyze field, dealer, and system data to identify emerging issues early, enabling timely containment actions before issues escalate to widespread customer impact.
 * Use field and dealer feedback to help identify emerging issues and systemic trends
 * Support containment strategies that minimize customer impact while permanent fixes are developed


## Related Videos

- [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies)
- [PySpark - Combining Machine Learning & Big Data](https://www.wearedevelopers.com/videos/44-pyspark-combining-machine-learning-big-data)
- [Challenges of building React and React Native apps](https://www.wearedevelopers.com/videos/448-challenges-of-building-react-and-react-native-apps)
- [More efficient software for more efficient microchips](https://www.wearedevelopers.com/videos/1164-more-efficient-software-for-more-efficient-microchips)
- [How Data is Shaping our Games](https://www.wearedevelopers.com/videos/176-how-data-is-shaping-our-games)
- [May I interest you in ... R?](https://www.wearedevelopers.com/videos/445-may-i-interest-you-in-r)

## Related Articles

- [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023)
- [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)
- [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager)
- [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers)