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# Software Support Specialist

- **Company:** Hanara Software Inc
- **Location:** Austin, TX, United States
- **Salary:** $65,000.0 - $80,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Supervisory Control and Data Acquisition (SCADA), Modbus, Network Administration, Software Project Management, SQL Databases, Data Server Interface, Bacnet, Industrial Software
- **Published:** August 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ad702fc222dc1674

## About the Role

* Self-directed learner who can master complex technical concepts independently
 * Natural problem-solver who can diagnose and resolve technical issues efficiently
 * Effective communicator who can translate complex technical concepts into clear, practical guidance for customers
 * Technically grounded professional with experience in software project implementation and installation, network administration (Windows), and SQL database management
 * Industrial systems specialist with SCADA/DCS/HMI/PLC knowledge and experience configuring plant data interfaces such as OPC, Modbus, or BACnet

## Description

We're looking for a Software Support Specialist who can understand complex technical systems and support customers through installing, configuring, and troubleshooting HanAra's industrial software. This is a hands-on, customer-facing role. You'll install solutions, resolve technical issues, and support process industry leaders across power generation, district energy, water/wastewater, oil & gas, and manufacturing., * Installing solutions: Deploying HanAra's software at customer sites (typically remotely) and providing the necessary engineering services to get systems up and running

 * Managing installed solutions: Maintaining an accurate record of solutions deployed at customer sites, tracking software versions and update statuses, and managing reported issues through to resolution
 * Resolving issues: Providing onsite and offsite technical support, troubleshooting problems, and following up with customers to ensure successful resolution
 * Documenting expertise: Improving technical documentation and sharing product knowledge to support customers and internal teams
 * Improving the product: Partnering with product development and engineering teams to enhance solutions based on user and customer feedback
 * Supporting sales: Working with the sales department to provide technical expertise during the pre-sales process and connecting the sales department with the customers during engineering engagements


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