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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Police Support Technician - DCI - **Company:** The City Of Charlotte - **Location:** Charlotte, NC, United States - **Salary:** $52,000.0 - $63,107.0 - **Contract:** Permanent contract - **Skills:** Spreadsheets, Databases, Text Processing, Information Retrieval - **Published:** August 5, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=993b13dc07b7ea70 ## About the Role * High School Graduate or equivalent with one (1) year of related experience * Must be U.S Citizen Preferred Qualifications: * Associate's degree Knowledge, Skills, and Abilities: * Ability to communicate effectively, orally and in writing * Ability to establish effective working relationships with other employees and members of the public * Ability to multi-task between two or more activities or sources of information * Ability to respond independently and quickly * Ability to maintain confidentiality of records information * Ability to demonstrate and maintain good judgement * Ability to accurately evaluate information and situations/ make appropriate decisions based on information * Ability to adapt to changing technologies and learn functionality of new equipment and systems. * Skill in administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology * Knowledge of principles and processes for providing customer and personal service * Ability to respond independently and quickly ADA and Other Requirements: Positions in this class typically require grasping, talking, hearing, seeing, and repetitive motions. Physical Requirements: * Essential and marginal functions may require maintaining the physical condition necessary for sitting, standing, climbing, or walking for extended periods of time * Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks * Ability to see, hear, and communicate information effectively Sensory Requirements: * Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proofreading, data entry, and tabulating data. * Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain. * Comprehend written information in work-related documents. * Ability to hear, understand, and distinguish speech. ## Description The Police Support Technician requires detailed responsible work in maintaining accurate records of both paper and electronic format. This position is a twenty-four hours per day, seven days per week position with rotating days off and holiday work, requiring skills necessary to create, enter and code accurate information into a variety of computer data bases to include the National Crime Information Center (NCIC) and the State of North Carolina's Department of Criminal Information (DCI) system., * Accurately create, enter, and code information into multiple computer databases, including the National Crime Information Center (NCIC) and the North Carolina Department of Criminal Information (DCI) system. * Input data such as file numbers, new or updated records, and documentation codes to support accurate information retrieval and reporting. * Perform general administrative and office duties to support departmental operations. * Sort, organize, and classify information in accordance with established guidelines and procedures. * Respond to inquiries regarding records, files, and database information. * Maintain detailed logs of materials filed or removed using both manual and computerized systems and generate reports as required. * Retrieve, copy, and deliver information from files in response to authorized requests. * File materials in proper storage locations according to classification and identification standards. * Remove or dispose of outdated, unnecessary, or inactive records in compliance with file maintenance and legal retention requirements. * Conduct regular inspections of records and files to ensure correct placement, legibility, and condition. * Exhibit a professional, customer service-oriented demeanor in all interactions. * Review and prepare correspondence for accuracy, formatting, and completeness prior to final submission. * Perform additional duties as assigned to support the mission and goals of the department., Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate's written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports. Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments. ## Related Videos - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [A beginner’s guide to modern natural language processing](https://www.wearedevelopers.com/videos/858-a-beginner-s-guide-to-modern-natural-language-processing) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [Multilingual NLP pipeline up and running from scratch](https://www.wearedevelopers.com/videos/901-multilingual-nlp-pipeline-up-and-running-from-scratch) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Data Analyst Salary Germany](https://www.wearedevelopers.com/magazine/277-data-analyst-salary-germany) - [Software Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/232-software-developer-salary-in-south-africa) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Frontend Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/234-frontend-developer-salary-in-south-africa)