> Markdown version of [/jobs/ext/2539697-morpheus-enterprise-and-morpheus-vm-essentials-support-engineer](https://www.wearedevelopers.com/jobs/ext/2539697-morpheus-enterprise-and-morpheus-vm-essentials-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Morpheus Enterprise and Morpheus VM Essentials Support Engineer - **Company:** Hewlett-Packard Enterprise - **Location:** Alpharetta, GA, United States - **Experience:** Expert - **Salary:** $111,000.0 - $211,000.0 - **Contract:** Permanent contract - **Skills:** Automation of Marketing, Software Engineering, Cloud Platform System, Kubernetes, Information Technology - **Published:** August 6, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=45067b3f9871b264 ## About the Role * Bachelor's or Master's degree in Software Engineering, Computer Science, or equivalent * 7+ years of deep technical experience in virtualization, cloud management, or enterprise support. * Expertise in hypervisor internals, orchestration platforms, or large-scale datacenter design. * Track record of leading escalations, RCAs, and cross-functional engagements. * Ability to influence product quality and drive architectural improvements. * Provides guidance and mentoring to less experienced engineers. * Excellent written and verbal communication skills; mastery in English language. * Ability to troubleshoot, isolate, and resolve complex problems. * Ability to quickly learn products/technologies to a deep level. * Experience in effectively dealing with difficult people and process situations. * Ability to work effectively with colleagues and customers across time zones, geographic, and cultural boundaries. * Strong conflict resolution skills. * Drive for taking ownership of problems and self-development. * Excellent judgment, flexibility and perseverance. * Ability to effectively manage many responsibilities at the same time. * Solid decision making and negotiating skills. * Flexibility to adapt to changing priorities and business requirements. * Curiosity, fearlessness and willingness to jump into ambiguous technical situations ## Description * Provide technical support for VM Essentials and Morpheus Enterprise deployments across on-prem, hybrid, and cloud environments. * Diagnose and troubleshoot issues related to virtualization, compute, storage, networking, and automation platforms. * Drive timely resolution of support cases in alignment with SLAs. * Assist customers during PoC cycles with configuration validation, environment readiness, and blocker resolution. * Document solutions, FAQs, and best practices to improve internal knowledge bases. * Collaborate with cross-functional teams including Product, Engineering, and Sales Engineering to ensure customer success., * Own highest-severity escalations, critical customer incidents, and RCA activities. * Provide architectural guidance to customers and internal teams. * Collaborate closely with Engineering on defect reproduction, triage, and product maturity. * Develop tools, automation, and processes to improve support efficiency. * Serve as a mentor/technical leader for the entire support organization. * Influence product roadmap through field insights and complex deployment learnings., Senior engineers with deep expertise in virtualization, cloud orchestration, multi-tenant architectures, or enterprise datacenter operations. ## Related Videos - [Understanding Kubernetes in a visual way](https://www.wearedevelopers.com/videos/100085-understanding-kubernetes-in-a-visual-way) - [The Avengers Initiative (Practical Ethics for Software Engineers)](https://www.wearedevelopers.com/videos/2070-the-avengers-initiative-practical-ethics-for-software-engineers) - [Cloud Vendor Lock-In - Is it just a new version of the Database Abstraction Layers?](https://www.wearedevelopers.com/videos/1185-cloud-vendor-lock-in-is-it-just-a-new-version-of-the-database-abstraction-layers) - [Coffee with Developers - Maria Apazoglou](https://www.wearedevelopers.com/videos/1209-coffee-with-developers-maria-apazoglou) - [Instant KAI Sandboxes with vCluster: Multi-Tenant, Multi-Scheduler GPU Sharing](https://www.wearedevelopers.com/videos/100333-instant-kai-sandboxes-with-vcluster-multi-tenant-multi-scheduler-gpu-sharing) - [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready) ## Related Articles - [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Résumé-Driven Development: How IT trends affect the job market for software developers](https://www.wearedevelopers.com/magazine/59-resume-driven-development-how-it-trends-affect-the-job-market-for-software-developers) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production)