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# Partner Integration Technical Support Representative (3rd shift)

- **Company:** U.S. Bank
- **Location:** Fargo, ND, United States
- **Experience:** Expert
- **Salary:** $53,310.0 - $71,094.0
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, Supervisory Control and Data Acquisition (SCADA), Microsoft OneNote, Salesforce.Com, Alwayson, Information Technology, Servicenow
- **Published:** August 1, 2026
- **Apply:** https://dejobs.org/x/x/B1ECB6A2FC3C483AB42C610A89A0CAFB/job/

## About the Role

* High school diploma or equivalent
 * Typically five or more years of customer service experience

Preferred Skills/Experience

 * Skilled in basic technical troubleshooting and system maintenance
 * Prior call center experience
 * Experience with AWS, Salesforce, ICS, ServiceNow, Client Resource Center, MS Team and OneNote
 * Effective verbal, written, and interpersonal communication skills
 * Proven customer service/relations skills including the ability to deal effectively, tactfully, and knowledgeably with customers and non-customers in handling complaints, problems, and general inquiries
 * Effective telephone skills including listening and demonstrating courtesy, empathy, and accuracy
 * Thorough knowledge of all relevant operational processes and procedures and company products and services
 * Proficient in and able to navigate all relevant computer systems in order to pull reports, shadow clients, and troubleshoot technical issues, etc.
 * Ability to perform interest calculations and account adjustments
 * Strong analytical and problem-solving skills
 * Ability to manage multiple tasks/projects and deadlines simultaneously

## Description

We are currently hiring for 3rd shift: 11pm to 7:30am CST.

The Call Center Representative is responsible for providing front-line, always-on (24x7x365) technical support for high-visibility partners requiring continuous assistance. This role serves as the primary point of contact for technical issue intake, triage, communication, and resolution, ensuring partner concerns are handled accurately, professionally, and within established service level agreements (SLAs).

The representative documents and prioritizes incoming issues, follows defined escalation and troubleshooting procedures, and collaborates closely with Technology, Client Services, and Partner Integration teams to drive timely resolution. This role plays a critical part in maintaining operational continuity, meeting contractual obligations, and delivering an exceptional partner support experience.


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