> Markdown version of [/jobs/ext/2539770-internal-aftermarket-support](https://www.wearedevelopers.com/jobs/ext/2539770-internal-aftermarket-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Internal Aftermarket Support - **Company:** Paper Converting Machine Company - **Location:** Green Bay, WI, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Document Management Systems, Microsoft Office, Software Tools, SAP NetWeaver Business Warehouse, Smartsheet - **Published:** August 6, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d4870cac871bbf9d ## About the Role * Associate degree in a technical or engineering related field and three years of engineering or technical support experience, or a high school degree/diploma and five years of related experience. KNOWLEDGE, SKILLS, ABILITIES: (training will be provided) * Demonstrated ability to strategize and implement technical support team goals. * Effectively utilize negotiation and presentation skills. * Awareness and working application of current and legacy ERP systems * Awareness and working application of current and legacy document management systems * Proven problem-solving skills * Proficient in Microsoft office * Ability to travel up to 10% ## Description The Aftermarket Technical Support position supports the entire aftermarket business (parts, modifications, and field service) with legacy parts investigation, identification, obsolescence resolution and ERP migration support., * Utilize various BW Converting ERP programs and engineering tools to execute daily technical support tasks in the most efficient and thorough manner. * Utilize Smartsheet as primary daily dashboard for all aftermarket technical support requests; all request specific communication should be captured within SmartSheet. * Identify/Verify part numbers for external customers, Inside Sales, Mod Sales, Audit Leader, and Field Service team members. * Evaluate customer parts needs and recommend solutions * Create and share PDF's of "External" engineering records to assist in machine issue resolution or in part identification. * Create New Part Numbers, in current ERP, for all BW Converting brands in support of aftermarket sales. * Create change masters to record obsolete items, IFU replacements and item specific notes for engineering, customer service and purchasing. * Engage with suppliers to investigate obsolete components, direct (form, fit, function) replacements, or potential replacements that might require modification. * Create part numbers and bills of material for rebuild kits * Perform initial evaluation of internal requests for non-standard technical support and provide responses to requester. * Assist manufacturing engineering with material substitutions, machining specifications, paint code requirements, determining casting to weldment feasibility and assembly questions. * Meet with customers and suppliers (on occasion). * Travel to other BW Converting locations for training (on occasion). * Escalate concerns, issues and needs for additional guidance to Team Lead or Leader (Audit Leader) when necessary. * Expand existing knowledge base of all Brands and models, associated equipment, including new and legacy equipment. * Perform other duties as assigned. Engineering Engagement Criteria * The "Spirit & Intent" for the Aftermarket Technical Support Team is to reduce production engineering's involvement to only the "critical" items in order to maximize engineering availability for sold work and other absorbable items * Work with subject matter experts from within the various engineering groups when additional support is required to resolve parts identification requests. IMPORTANT: You must be prepared to share and explain the efforts that you've already taken to investigate. * Some requests may need to go through the Mods OMS process, consistent with the "Parts vs Mods" criteria, * Customer Focus - Building strong customer relationships and delivering customer-centric solutions. * Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity. * Drives Results - Consistently achieving results, even under tough circumstances. * Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. * Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. * Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. * Collaborates - Building partnerships and collaborating with others to meet shared objectives. * Decision Quality - Making good and timely decisions that keep the organization moving forward. * Manages Ambiguity - Operating effectively, even when things are not certain, or the way forward is not clear. WORK ENVIRONMENT/PHYSICAL DEMANDS * Typically sits, grasps items and performs keyboarding for frequent operation of a computer * Stand, walk, bend, reach or otherwise move about occasionally * Lift, move or otherwise transfer items up to 30 lbs. occasionally * Occasional exposure to typical machine shop physical hazards * Travel by air or car occasionally ## Related Videos - [ Secure Code Superstars: Empowering Developers and Surpassing Security Challenges Together](https://www.wearedevelopers.com/videos/422-secure-code-superstars-empowering-developers-and-surpassing-security-challenges-together) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Old tools, new tricks](https://www.wearedevelopers.com/videos/1916-old-tools-new-tricks) - [The Deichmann RPA journey: Step by step with low-code automation to success](https://www.wearedevelopers.com/videos/1566-the-deichmann-rpa-journey-step-by-step-with-low-code-automation-to-success) - [Car's are Technology on Wheels - Impact of Software and IT Competence in Automotive](https://www.wearedevelopers.com/videos/780-car-s-are-technology-on-wheels-impact-of-software-and-it-competence-in-automotive) - [Software stack under and over the hood of the fastest accelerating car in the world](https://www.wearedevelopers.com/videos/221-software-stack-under-and-over-the-hood-of-the-fastest-accelerating-car-in-the-world) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Now is the time for industrialized software development](https://www.wearedevelopers.com/magazine/601-now-is-the-time-for-industrialized-software-development)