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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # technical and customer-focused IT Support Engineer - **Company:** Motion Recruitment Partners LLC. - **Location:** San Francisco, CA, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Software Debugging, Issue Tracking Systems, Python (Programming Language), Software Tools, Systems Integration - **Published:** August 4, 2026 - **Apply:** https://www.dice.com/job-detail/62c9a697-86e7-4d86-8265-e6b13139bca1 ## About the Role * 2+ years of experience in Technical Support Engineering, Software Support, Product Support, Application Support, or a similar technical customer-facing role. * Experience working at a startup or high-growth technology company. * Strong Python experience, including the ability to read code and use it for debugging and troubleshooting. * Experience supporting a technical software platform or product. * Experience troubleshooting integrations, deployments, configurations, or on-premise environments. * Strong understanding of debugging, troubleshooting, and root-cause analysis. * Excellent written and verbal communication skills. * Comfortable working directly with enterprise customers and participating in customer calls. * Highly proactive and resourceful with a strong sense of ownership. * Process-oriented with an interest in identifying inefficiencies and improving how support operates. * Comfortable working cross-functionally with Engineering, Product, and company leadership. * Passionate about learning new technologies and solving challenging technical problems. * Ability to work effectively in a fast-paced, high-growth startup environment. Compensation & Environment * High-ownership role with significant visibility across the organization. * Direct exposure to customers, Engineering, and technical leadership. * Opportunity to help shape and scale support operations at a rapidly growing technology company. * Fast-paced environment with a high bar for technical ability, communication, and initiative. ## Description We're looking for a highly technical and customer-focused IT Support Engineer to join a rapidly growing, profitable technology company in San Francisco. This is a high-ownership opportunity for someone who enjoys solving complex technical problems, working directly with customers, and partnering closely with Engineering and company leadership. This is not a traditional help desk role. You'll work in a fast-paced startup environment supporting a technical software platform, troubleshooting product issues, debugging with Python, and helping build scalable support processes as the company continues to grow. Responsibilities * Own and troubleshoot a high volume of technical customer support requests. * Work directly with enterprise customers through support channels and regular customer calls. * Lead technical onboarding for enterprise customers, including setting up support workflows and integrating communication channels with ticketing systems. * Diagnose and resolve product bugs, technical issues, integration challenges, and configuration problems. * Use Python to read code, investigate issues, and debug technical problems. * Support an on-premise software product across different versions and customer environments. * Work closely with Engineering, Product, and technical leadership to identify bugs, communicate customer issues, and drive problems through resolution. * Take ownership of customer issues from initial investigation through resolution rather than simply escalating problems. * Identify recurring issues and proactively improve support processes, documentation, and workflows. * Help establish and scale support processes as the company continues to grow. * Provide technical guidance to customers and help them get the most value from the platform. * Communicate complex technical issues clearly to both technical and non-technical audiences. ## Related Videos - [ Secure Code Superstars: Empowering Developers and Surpassing Security Challenges Together](https://www.wearedevelopers.com/videos/422-secure-code-superstars-empowering-developers-and-surpassing-security-challenges-together) - [Using AI Without Losing Your Skills](https://www.wearedevelopers.com/videos/2045-using-ai-without-losing-your-skills) - [AI Agents & Agentic AI](https://www.wearedevelopers.com/videos/2017-ai-agents-agentic-ai) - [Recruitment Reinvented: Bold strategies and the $10K signing incentive](https://www.wearedevelopers.com/videos/1068-recruitment-reinvented-bold-strategies-and-the-10k-signing-incentive) - [Old tools, new tricks](https://www.wearedevelopers.com/videos/1916-old-tools-new-tricks) - [Don’t shoot yourself in the foot.](https://www.wearedevelopers.com/videos/580-don-t-shoot-yourself-in-the-foot) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Software Engineer Career: Things You Should Know](https://www.wearedevelopers.com/magazine/143-software-engineer-career-things-you-should-know) - [Best Countries for Software Engineers](https://www.wearedevelopers.com/magazine/267-best-countries-for-software-engineers) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer)