> Markdown version of [/jobs/ext/2539963-application-support-analyst](https://www.wearedevelopers.com/jobs/ext/2539963-application-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Support Analyst - **Company:** Progress Rail - **Location:** Albertville, AL, United States - **Experience:** Experienced - **Contract:** Temporary contract - **Skills:** Microsoft Excel, Software Applications, Cloud Computing, Linux, Microsoft Office, Windows Servers, Server Administration, Microsoft SharePoint, Software Deployment, SQL Server Reporting Services, Test Case, Kronos, Enterprise Software Applications, Server Operating Systems & Platforms - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=09bc42eec727e712 ## About the Role o Skill Level II - 3+ years of experience in IT with position-relevant skills; o Skill Level I -5-7+ years of experience in IT with position-relevant skills; * Bachelor's degree in IT-related field preferred (e.g., CIS, MIS, or related technology field), Positions require technical support experience in the assigned area of responsibility, dependent on position (e.g., Enterprise Resource Planning (ERP) systems, SharePoint/K2 design/development, Kronos, administration experience in a production environment, etc.); * Preferred skills/certifications dependent on specific assignment may include MCITP equivalent (SharePoint) or Microsoft Certified SharePoint; K2 BlackPearl Administration Certification / Troubleshooting; K2 Cloud; or ERP proficiency; experience using/administering server operating systems (Windows Server/Linux); * Knowledge of how to monitor and understand SQL Server Reporting Systems; * Experience with Segregation of Duties and SOX Controls; Caterpillar Confidential Green Caterpillar: (Non-Confidential) * Proficient with Microsoft Office (especially Excel); * Highly self-motivated and directed, with keen attention to detail, sense of urgency; * Proven organizational skills with project management experience; * Ability to operate calmly in a fast-pace and ever-changing technology environment; * Ability to manage multiple tasks at once and prioritize accordingly; * Well-developed analytical and problem-solving skills; * Excellent customer service and communication skills; * Passion for researching and implementing new technologies Essential and Physical Activities Functions * Strength - Position typically involves work in a standard office environment. Occasional standing and walking. Occasional light to medium lifting; * Motion - Position regularly requires standard repetitive motions and hand/eye coordination associated with office communications. Constant sitting, frequent walking, occasional standing; * Vision/Hearing Requirements - Constant verbal communications, including both talking and hearing; * Work Environment - Position is consistent with standard office environment; * Emotional Demands - High level of responsibility; high sense of urgency. Ability to multitask and coordinate multiple issues simultaneously. Requires ability to coordinate work of a team to accomplish mission success; * Safety - Position includes safety requirements consistent primarily with a standard office environment. ## Description Responsible for day-to-day implementation, administration, troubleshooting, maintenance and application support for the Enterprise Transportation Management Systems (TMS), ERP Systems, HR, Payroll and Benefits, and other various software applications in use at Progress Rail. This position is responsible for maintaining applications and systems needed by the organization to ensure they are fully functional 24/7/365, providing rapid response and support to systems as required, * Daily support of enterprise applications. Depending on assigned area, these may include Transportation Management Systems (TMS), ERP systems (General Ledger, Accounts Payable, Accounts Receivable, Cash Management, Planning, Purchasing, Warehousing, Sales and Invoicing), HR Benefits and Payroll, etc.; * Works with internal and external customers to develop test case scenarios for functional enhancements to implement systems in accordance with best practices; * Responsible for system upgrades, availability and support and act as POC for vendors; * Provide remote and onsite customer training, ranging from individuals to large groups; * Engage and interact with users to troubleshoot and resolve system issues; * Perform code deployments to systems; apply and test vendor patches and upgrades as well as server maintenance with limited business impact; * Collaborate with leaders to convert business requirements into technical specifications; * Adhere to SOX and IT policies and procedures in performing job duties; * Perform other job-related duties as assigned ## Related Videos - [AIQSpecFlow: Improves and automates your agile process of specification and creation of testcases.](https://www.wearedevelopers.com/videos/100084-aiqspecflow-improves-and-automates-your-agile-process-of-specification-and-creation-of-testcases) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Delete the roles, deploy the skills](https://www.wearedevelopers.com/videos/2104-delete-the-roles-deploy-the-skills) - [AI as a Test Designer: Transforming Experience into Automated Testing](https://www.wearedevelopers.com/videos/1984-ai-as-a-test-designer-transforming-experience-into-automated-testing) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)