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# IT Technical Support Specialist

- **Company:** Dark Horse Technologies LLC
- **Location:** Barksdale Air Force Base, LA, United States
- **Salary:** $58,240.0 - $60,320.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, CompTIA Network+, Cyber Security, Databases, Learning Management Systems, Data Security, Desktop Computing, Networking Hardware, Network Security, Network Architecture, Microsoft SharePoint, Network Routers, Computer Network Operations, Peripherals, Network Server
- **Published:** August 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=eb8b3db3b8bfa13f

## About the Role

* 2-5 years of hardware and software application support experience.
 * Current CompTIA A+ certification.
 * Current CompTIA Network+ certification.
 * Experience with Windows 10/11 Enterprise and Microsoft 365.
 * Knowledge of Air Force computer/network security regulations.
 * Experience with standard network and electronic equipment installation practices.
 * At least one year of relevant professional or volunteer experience within the last two years.
 * Strong customer service and written/verbal communication skills.
 * Working knowledge of foreign language and Professional Military Education (PME) testing.
 * Ability to meet Barksdale AFB access and National Agency Check requirements.

Preferred Experience

 * Previous DoD or Air Force IT support experience.
 * SharePoint administration.
 * Database administration/support.
 * Network infrastructure and cabling.
 * Video surveillance systems.
 * IT asset and lifecycle management.
 * Education, testing, or distance-learning technology environments.

## Description

The successful candidate will provide hands-on hardware, software, network, server, SharePoint, database, and peripheral support while maintaining IT equipment accountability, supporting cybersecurity requirements, and assisting users with day-to-day technology needs., * Provide hardware and software support for desktops, testing computers, servers, printers, switches, routers, and other peripherals.

 * Troubleshoot and resolve computer, network, software, and equipment issues.
 * Install and configure new hardware, software, workstations, and network equipment.
 * Maintain and update the BTES SharePoint site.
 * Support network architecture, cabling, diagrams, and infrastructure improvements.
 * Maintain and upgrade databases and support secure data migration.
 * Maintain IT equipment inventories and execute computer/peripheral refresh schedules.
 * Support video surveillance systems, including servers, switches, cameras, and software.
 * Support DETN satellite/distance-learning systems and QOLNET network operations.
 * Implement appropriate information security safeguards and follow Air Force computer/network security requirements.
 * Train and assist personnel with software, systems, and security procedures.
 * Recommend technology upgrades and improvements to Education Center leadership.


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