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# IT Consultant (IT Help Desk Consultant)

- **Company:** JONES IT LLC
- **Location:** San Francisco, CA, United States (Remote available)
- **Experience:** Starter
- **Salary:** $70,304.0
- **Contract:** Permanent contract
- **Skills:** Antivirus Softwares, Macintosh Computers, Software Applications, Desktop Computing, Networking Basics, Cloud Services, Laptops
- **Published:** August 9, 2026
- **Apply:** https://www.wayup.com/i-j-Jones-IT-369428856557447/

## About the Role

+ You are able to absorb new knowledge and apply them to solve problems.
 + You are able to collaborate well in a team environment.
 + You are sensitive to clients' needs and able to develop warm client relationships.
 + You are able to explain technical issues to non-technical people in simple language.
 + You are able to manage a variety of tasks, technical as well as administrative, at one time.
 + You have good written and verbal communication skills.
 + You give attention to detail.
 + You possess some knowledge of operating systems, desktop applications, email clients, and basic networking.
Education/Experience Nice-to-haves (Optional):

 + 1-3 years of experience.
 + College degree.
 + Some Customer Service experience.
 + Some experience with desktops, laptops, Macs, email, cloud services, malware/virus removal, and basic networking preferred.

## Description

We are looking for a full-time IT Consultant (IT Help Desk Consultant) who loves solving problems, is patient with people, and is eager to learn.
Principal Duties and Responsibilities:
As a member of the Jones IT Family, you will take on a wide variety of tasks and projects, often involving client interactions.

 + You will listen to client issues to document and coordinate a timely resolution.
 + You will assist clients with their support requests and will be responsible for seeing the issue through to resolution or coordinating the resources necessary to achieve that goal. This may involve diagnosing and resolving an issue or escalating tickets to colleagues and Team Leaders.
 + You will diagnose and resolve desktop, software, and network problems related to functionality, connectivity, management, and monitoring, or other software and hardware problems.
 + You will partner with members of the Jones IT Team to proactively collect and share experiences/tools/information that will aid in maximizing the value of efficiency and teamwork for our company and all of our clients.
 + You will document solutions and procedures.


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