> Markdown version of [/jobs/ext/2540797-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/2540797-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk Technician

- **Company:** Wayne J. Griffin Electric, Inc.
- **Location:** Holliston, MA, United States
- **Salary:** $52,000.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** VoIP, Cyber Security, Desktop Computing, Service Pack, Hardware Debugging
- **Published:** August 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cdf407fc523195a5

## About the Role

* Troubleshooting experience including software installation and hardware repair as required.
 * Strong knowledge of Microsoft Windows in a networked environment.
 * Excellent interpersonal skills with the ability to effectively communicate with people of all levels.
 * Ability to analyze problems and suggest solutions to address root causes.
 * Capable of working in a fast-paced environment with minimal supervision.

## Description

* Provide first level technical support for up to 1,400 employees in a team setting
 * Setup and maintain mobile devices
 * Setup and support computers and applications in a Microsoft Windows networked environment.
 * Provide support for the company's voice over IP system.
 * Resolve general helpdesk requests to support hardware and applications use.
 * Install, test, and deploy software updates and security patches to maintain endpoint stability, performance, and cybersecurity compliance.


## Related Videos

- [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques)
- [IKEA Story: Transforming an Iconic Retail Brand](https://www.wearedevelopers.com/videos/444-ikea-story-transforming-an-iconic-retail-brand)
- [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats)
- [What's (new) with Spring Boot and Containers?](https://www.wearedevelopers.com/videos/1514-what-s-new-with-spring-boot-and-containers)
- [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large)
- [The best of two worlds - Bringing enterprise-grade Linux to the vehicle](https://www.wearedevelopers.com/videos/67-the-best-of-two-worlds-bringing-enterprise-grade-linux-to-the-vehicle)

## Related Articles

- [Dev Digest 181: America Offline! Pay to code? And bad AI hackers…](https://www.wearedevelopers.com/magazine/615-dev-digest-181-america-offline-pay-to-code-and-bad-ai-hackers)
- [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking)
- [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)
- [Dev Digest 189: Open Phones, Be the Messenger and the USB-C of AI](https://www.wearedevelopers.com/magazine/639-dev-digest-189-open-phones-be-the-messenger-and-the-usb-c-of-ai)
- [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing)
- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)