> Markdown version of [/jobs/ext/2541280-it-engineer-i](https://www.wearedevelopers.com/jobs/ext/2541280-it-engineer-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Engineer I - **Company:** Judi Health - **Location:** Charlotte, NC, United States - **Experience:** Experienced - **Salary:** $92,000.0 - $115,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, JIRA, Bash Shell, Software as a Service, Distributed Computing Environment, Identity and Access Management, Issue Tracking Systems, Python (Programming Language), Microsoft Office, Windows PowerShell, Software Tools, User Provisioning Software, Scripting, Okta, Information Technology, SAP MDG - **Published:** August 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8262226522c8c254 ## About the Role * 3-4 years of experience in systems administration, or a related technical role * Customer-oriented mindset with a focus on timely, high-quality problem resolution * Hands-on experience supporting end users in a remote or distributed environment * Working knowledge of: * Identity and access management concepts * SaaS application support and administration * Endpoint management using an MDM solution * Experience with Office 365 administration and troubleshooting * Experience supporting Mac hardware and macOS * Experience supporting Windows hardware and OS * Familiarity with user provisioning and deprovisioning workflows in an SSO platform (e.g., Okta, OneLogin, Auth0) * Exposure to ticketing systems such as Jira Service Desk or similar * Basic scripting ability in Bash, PowerShell, Python, or similar (or demonstrated interest in developing these skills) * Ability to lift 30 lbs. regularly and up to 50 lbs. occasionally All employees are responsible for adherence to the Judi Health Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals. ## Description The IT Engineer I is an IT professional responsible for supporting and maintaining end-user systems, identity platforms, and core IT services in a distributed, cloud-first environment. This role focuses on operational excellence, user experience, and execution of established processes while building deeper technical skills across endpoint management, SaaS administration, and automation. The IT Engineer I partners closely with Helpdesk, IT Engineer II and III staff, and internal stakeholders to resolve issues, deploy solutions, and continuously improve IT workflows and documentation., * Serve as a primary escalation point for the Helpdesk team for advanced end-user issues requiring deeper technical investigation * Support day-to-day administration of identity, access management, and SSO platforms, including user provisioning and deprovisioning * Assist in managing endpoint devices using MDM tools to ensure a secure, consistent user experience * Execute onboarding and offboarding workflows in accordance with documented processes and compliance requirements * Partner with internal teams to support the rollout and adoption of new software tools and systems * Troubleshoot and resolve issues related to SaaS applications, Office 365, and endpoint hardware/software * Support remote employees across a distributed workforce, ensuring timely and effective issue resolution * Contribute to process improvements by identifying recurring issues and recommending systemic solutions * Create and maintain end-user and internal IT documentation to support operational efficiency and knowledge sharing * Assist with deployment, configuration, and maintenance of new IT systems under the guidance of senior engineers * Utilize basic scripting (e.g., Bash, PowerShell, or Python) to support automation and task efficiency where applicable * Participate in off-hours or on-call support rotations as required ## Related Videos - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [The Avengers Initiative (Practical Ethics for Software Engineers)](https://www.wearedevelopers.com/videos/2070-the-avengers-initiative-practical-ethics-for-software-engineers) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)