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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Field Support Technician - **Company:** Infinx, Inc. - **Location:** United States (Remote available) - **Experience:** Experienced - **Salary:** $55,000.0 - $80,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, CompTIA Network+, Computer-Generated Imagery, Desktop Computing, Information Technology Operations, Networking Hardware, Virtual Private Networks (VPN), Microsoft Operating Systems, Microsoft SharePoint, Software Deployment, Software Systems, Wide Area Networks, Microsoft InTune, Information Technology - **Published:** May 31, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=794135b43304ae5f ## About the Role Do you have a valid Driver's License license?, Do you have experience in Customer communication?, Do you have a Associate's degree?, * Associate's degree in Information Technology or related discipline * 2 years of hands-on experience in desktop/user support within a corporate or clinical environment * Strong working knowledge of Windows 11, Microsoft 365, SharePoint, Intune, and endpoint management tools * Current and valid driver's license in good standing with vehicle access or the ability to secure transportation as needed * Proven ability to support remote users and troubleshoot VPN or remote connectivity issues * Strong analytical, documentation, and problem-solving skills * Ability to work independently while managing multiple concurrent support requests * Excellent communication skills and customer-service abilities with a professional and patient demeanor * Certifications such as CompTIA A+ or CompTIA Network+ preferred * Previous experience in healthcare, financial, or regulated industries (HIPAA, SOC 2, etc.) preferred ## Description We are seeking an experienced and detail-oriented IT Field Support Technician to provide support of hardware and software solutions deployed in clerical, clinical, and work-from-home environments. This position will work under the general supervision of the client's IT Operations Team Lead, Manager, and/or Director. In this role, you will need the expertise to resolve end user problems as presented from the end user through various service request channels. You will be responsible for providing support to team members to complete various daily tasks such as computer imaging as well as hardware and software deployment. As IT Operations Field Support Specialist, you will provide basic support for network equipment, phone systems, and other IT infrastructure. Daily Responsibilities * Assist staff with the installation, relocation, configuration, and ongoing functionality of desktop computers, peripheral equipment, and software within established standards and guidelines * Computer imaging and hardware troubleshooting of both laptop and desktop computers along with a thorough understanding of Microsoft operating systems and accompanying software * Maintain inventory levels and facilitate and track shipments of IT equipment to end users * Act as liaison between IT and Branch Sites/Offices for various IT and Operational projects and evolutions * Monitor and complete all support and project-related tasks and activities * Enter, monitor, and complete all entries in the Support Desk tracking system, which includes stating the issues, listing all troubleshooting steps, providing a resolution, and marking the records as complete * Interact with Subject Matter Experts (SMEs) from other IT teams such as Clinical Applications, IS Admins, and Infrastructure to resolve user issues * Utilize industry best practices to maintain appropriate level of LAN/WAN and computer systems security as established * Identify and work with Cyber Team support staff to rectify any noted deficiencies * Other duties and responsibilities as requested ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Rethinking Intelligence: AI, Accessibility, and the Future of Inclusive Work - Artur Ortega](https://www.wearedevelopers.com/videos/1377-rethinking-intelligence-ai-accessibility-and-the-future-of-inclusive-work-artur-ortega) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Building Systems that Last](https://www.wearedevelopers.com/videos/1389-building-systems-that-last) - [How to TDD in legacy code](https://www.wearedevelopers.com/videos/309-how-to-tdd-in-legacy-code) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)