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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Kinetic Sr Principal Revenue Enablement - **Company:** Uniti Group Inc. - **Location:** United States - **Experience:** Expert - **Salary:** $112,600.0 - $150,800.0 - **Contract:** Permanent contract - **Skills:** Access Network, Data Analysis - **Published:** August 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=05defad75ba50e9d ## About the Role * 10+ years of leadership experience in customer care, contact center operations, revenue enablement, customer experience, sales strategy, performance management, or related fields * Proven success designing programs that improve customer outcomes and business performance * Experience building training, coaching, and frontline enablement programs * Strong analytical skills and experience using dashboards, reporting, and metrics to drive decisions * Experience designing incentives, recognition, or compensation programs * Ability to influence senior leaders and build cross-functional partnerships in a matrixed organization * Excellent communication, presentation, and facilitation skills Even Better: * Strategic thinker who can translate vision into measurable results * Strong understanding of customer service operations and frontline performance drivers * Expertise in coaching, enablement, incentive design, and performance management * Strong business and financial acumen with the ability to balance customer experience and revenue goals * Excellent analytical and problem-solving skills * Ability to lead through influence and drive change across teams * Strong collaboration and stakeholder management skills * Commitment to customer-centric growth strategies Minimum Requirements: College degree and 10+ years professional level experience with 3-5 years supervisory experience; or 14+ years professional level related experience with 3-5 years supervisory experience; or an equivalent combination of education and professional level related experience required. ## Description The Senior Principal Revenue Enablement leads the strategy, programs, and performance framework that help Customer Care and Repair teams create more value in every customer interaction. This role sits at the intersection of customer experience, operational excellence, and revenue growth, ensuring frontline teams have the tools, training, coaching, incentives, and insights needed to confidently recommend relevant products and services. This leader will achieve care and repair revenue targets by selling through service interactions to improve customer loyalty, product adoption, and revenue per interaction while maintaining a customer-first experience. Success in this role requires close partnership across Customer Care, Repair, Loyalty, Sales Ops, Product, Training, Finance, HR, Compensation, and Analytics. What You'll Do: * Lead the enterprise strategy for revenue enablement across Customer Care and Repair * Design and implement programs that help frontline teams identify customer needs and recommend relevant products and services * Partner with operational leaders to integrate revenue opportunities into the customer journey in a natural, consultative way * Develop training, coaching, and reinforcement strategies to improve frontline confidence and performance * Create incentives, recognition, and compensation strategies that support customer-first behaviors and revenue growth * Build reporting and dashboards to track metrics such as revenue per interaction, offer acceptance, product adoption, attach rate, and customer experience * Analyze performance trends and use data-driven insights to optimize program effectiveness * Translate business priorities into scalable initiatives, pilots, playbooks, and operating processes * Lead continuous improvement efforts by testing, measuring, and scaling successful practices * Serve as the subject matter expert on revenue enablement within customer service operations, Notice to Non-U.S. Citizens: Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti's network. If you are not a U.S. citizen, please notify your recruiter or contact HR Legal as soon as possible for information on Uniti's foreign personnel disclosure and approval requirements. Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate's written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination. Review for Uniti Review for Uniti, United States Review for Senior Principal at Uniti Review for Senior Principal at Uniti, United States ## Related Videos - [Delete the roles, deploy the skills](https://www.wearedevelopers.com/videos/2104-delete-the-roles-deploy-the-skills) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) - [Cyber Sleuth: Finding Hidden Connections in Cyber Data](https://www.wearedevelopers.com/videos/893-cyber-sleuth-finding-hidden-connections-in-cyber-data) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) ## Related Articles - [Promotion Interview Questions: How to Answer and Get the Job](https://www.wearedevelopers.com/magazine/413-promotion-interview-questions-how-to-answer-and-get-the-job) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Best companies to work for United States: Top 20 Companies in 2023](https://www.wearedevelopers.com/magazine/245-best-companies-to-work-for-united-states-top-20-companies-in-2023)