> Markdown version of [/jobs/ext/2541863-it-support-technician](https://www.wearedevelopers.com/jobs/ext/2541863-it-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT SUPPORT TECHNICIAN - **Company:** Decatur County Memorial Hospital - **Location:** Greensburg, IN, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Health Informatics, Business Software, Cyber Security, Computer Literacy, Data Integrity, Microsoft Office, Microsoft Software, Software Systems, Peripherals, Computer Equipment, Information Technology - **Published:** August 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0e0a958eab143e29 ## About the Role + High school diploma or equivalent required Associate degree in Information Technology, Computer Science, or related field preferred * Experience + One (1) to two (2) years of information technology support experience preferred Healthcare IT experience preferred Experience supporting Windows-based environments preferred * Computer Skills + Proficient in Microsoft Office, email, and other standard computer applications, with the ability to learn and effectively use software systems required for assigned responsibilities. * Certificates & Licenses + Valid driver's license required CompTIA A+, Microsoft, Microsoft 365, or related technical certifications preferred Additional technology certifications are advantageous. * Other Requirements + Knowledge of Windows operating systems, computer hardware, printers, and related technologies. Ability to troubleshoot and resolve technical problems efficiently. + Ability to communicate technical information clearly to users with varying levels of computer proficiency. + Strong customer service orientation and commitment to user satisfaction. + Ability to prioritize multiple tasks and respond effectively to changing demands. + Strong verbal and written communication skills. + Ability to maintain confidentiality of sensitive information. + Ability to work independently and collaboratively as part of a team. + Strong organizational, analytical, and problem-solving skills. ## Description * Reports To + Supervisor, IT Technician/Systems Administrator * Amount of Travel Required + Local travel between the hospital and other DCMH facilities, clinics, and off-site locations as needed to provide technical support and services. * Positions Supervised + None * Work Schedule + Full-time days, Monday through Friday, 8:00 a.m. to 5:00 p.m. Participates in the IT department on-call rotation to provide support during evenings, weekends, holidays, or other off-hours as assigned. Must be available to respond to urgent technology-related issues when scheduled for on-call coverage. Work schedule may be adjusted as needed to meet operational and business requirements. * FLSA Status + Non-Exempt (Hourly); eligible for overtime pay in accordance with applicable law, + The IT Support Technician provides front-line technical support and assistance to end users throughout Decatur County Memorial Hospital (DCMH). This position is responsible for the installation, configuration, maintenance, troubleshooting, and support of computer hardware, software, peripherals, and user access requests and setup. The IT Support Technician serves as a key resource for resolving technology issues, supporting system users, and ensuring the reliable operation of technology solutions that support patient care and business operations. Under general supervision, the IT Support Technician performs assigned duties with a high degree of independence while adhering to established policies, procedures, and security standards. Work is reviewed through results achieved, quality of service provided, and user satisfaction., o Provides first-level technical support to end users for computer hardware, software, printers, mobile devices, and peripheral equipment. o Timely responds to service requests and support tickets, documenting actions taken and resolutions provided, within established service level agreements. o Processes user access requests and completes user account setup in accordance with established procedures, approval requirements, and security standards. o Installs, configures, deploys, and upgrades computer workstations, laptops, monitors, printers, scanners, and related equipment. o Performs routine maintenance, system updates, and equipment replacement activities. o Maintains technology inventory and assists with asset tracking and equipment life cycle management. o Configures and maintains Windows operating systems and associated software applications. o Supports users of clinical and business applications utilized throughout DCMH facilities. o Supports organizational efforts to maintain technology security, confidentiality, and data integrity. o Adheres to all HIPAA, cybersecurity, information security, and organizational policies. o Reports potential security incidents, vulnerabilities, or compliance concerns to appropriate leadership. o Assists with implementation of security updates and endpoint protection measures. o Maintains current knowledge of healthcare technology trends, operating systems, hardware, software, and security practices. o Participates in continuing education and professional development activities. o Recommends process improvements that enhance service quality, efficiency, and user satisfaction. o Other duties as assigned. ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Exploring 5 Key Applications of AI Abundance with Blockchain Assurance](https://www.wearedevelopers.com/videos/971-exploring-5-key-applications-of-ai-abundance-with-blockchain-assurance) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Startup Presentation: StorX - Future of Cloud Storage](https://www.wearedevelopers.com/videos/1176-startup-presentation-storx-future-of-cloud-storage) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)