> Markdown version of [/jobs/ext/254188-it-technician](https://www.wearedevelopers.com/jobs/ext/254188-it-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician - **Company:** The Rapid - **Location:** Lynchburg, VA, United States - **Salary:** $31,200.0 - $61,318.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Apple Mac Systems, JIRA, Computer Networks, Desktop Computing, Linux, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Local Area Networks, Network Security, Network Troubleshooting, Linux Distribution, System Center Configuration Manager, Windows Servers, Networking Basics, Network Administration, Software Deployment, Wide Area Networks, Computer Networking Systems, Software Troubleshooting, Peripherals, Firewalls (Computer Science), Computer Equipment, Information Technology, Laptops, Firewall Services Module, Cisco, User Administration, Servicenow - **Published:** May 31, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c20f85913df840a8 ## About the Role Do you have experience in ServiceNow?, * Proven experience in providing IT support within a fast-paced environment with a focus on desktop support and help desk functions * Strong knowledge of operating systems including Windows (Windows 10/11), macOS, and Linux distributions * Hands-on experience with computer networking concepts such as TCP/IP protocols, DNS management, LAN/WAN setup, VPNs, firewalls, and network security best practices * Familiarity with computer hardware troubleshooting and repair processes * Experience managing enterprise-level IT infrastructure using tools like SCCM for software deployment and GPO for policy enforcement * Knowledge of Active Directory administration for user account management and permissions control * Ability to analyze technical issues quickly using analysis skills to identify root causes and implement effective solutions * Excellent communication skills to explain technical concepts clearly to non-technical users * Certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP), or Cisco CCNA are preferred but not mandatory ## Description We are seeking a dynamic and proactive IT Technician to join our technology support team. In this role, you will be the frontline problem solver for technical issues, ensuring seamless operation of hardware, software, and network systems across the organization. Your expertise will help maintain a robust IT infrastructure, deliver exceptional customer service, and support the technological needs of our staff and operations. This position offers an exciting opportunity to work with cutting-edge tools and contribute to a fast-paced, innovative environment., * Provide technical support to end-users for hardware, software, and network issues, ensuring quick resolution and minimal downtime * Troubleshoot and resolve software problems across operating systems including Windows, macOS, and Linux * Manage computer hardware components such as desktops, laptops, mobile devices, printers, and peripherals * Configure and maintain computer networks including LAN (Local Area Network), WAN (Wide Area Network), VPN (Virtual Private Network), DNS (Domain Name System), and firewall settings * Support Active Directory management, Group Policy Objects (GPO), Microsoft Windows Server environments, and SCCM (System Center Configuration Manager) for efficient system deployment and updates * Assist with network administration tasks using tools like Meraki for wireless management and BMC Remedy or ServiceNow for ticketing and incident tracking * Conduct regular maintenance of IT infrastructure components including switches, routers, servers, and firewalls to ensure optimal performance * Collaborate with teams on software troubleshooting using Jira or ServiceNow platforms to track issues and implement solutions * Support the deployment and management of security measures such as antivirus programs, firewall rules, and VPN configurations to safeguard organizational data ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)