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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Manager - Contingent - **Company:** Aretum, LLC - **Location:** Arlington, VA, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Issue Tracking Systems, Office Suite, Windows Desktop, CompTIA Strata - PC Hardware Technology Engineer, Peripherals, Servicenow, Windows Client - **Published:** August 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5e76ffe67727d86a ## About the Role * At least 5 years of experience managing an IT service desk. * Associate degree or additional equivalent experience. * CompTIA A+ certification. * Information Technology Infrastructure Library (ITIL) v4 Foundations certification. * Strong demonstrated leadership abilities. * Experience researching and developing employee training and performance improvement plans. * Strong working knowledge of desktop and laptop hardware and peripherals. * Strong knowledge of Windows 10, and OSX operating systems and common office applications. * Experience using an issue tracking system to record, monitor, and document trouble items and work requests (e.g., ServiceNow). * Excellent proven written and verbal communication skills. * Strong problem solving and research skills. Preferred Qualifications * Experience with ServiceNow. Travel Requirements Travel to client locations is required for this position and may vary based on project needs., Applicants must be U.S. citizens or currently authorized to work in the United States on a full-time basis. This position supports a federal government contract and requires the ability to obtain and maintain a Public Trust or Suitability Determination, depending on the agency's background investigation requirements. Sponsorship is not available. ## Description Aretum is seeking a skilled and motivated Service Desk Manager. The Service Desk Manager oversees the daily operations of the IT service desk, ensuring timely and effective support for technical issues and service requests. Due to the nature of our work as a federal consulting organization, employees may be expected to handle Controlled Unclassified Information (CUI) and must adhere to applicable safeguarding and compliance requirements. Responsibilities * Provides daily supervision and direction to staff who are responsible for service desk activities. * Manage staff conducting phone and in person support to users in the areas of email, directories, standard Windows desktop applications, and applications developed or deployed under the resulting contract. * Oversee personnel that are the first point of contact for troubleshooting hardware/software PC and printer problems., Aretum is committed to fostering a workplace rooted in excellence, integrity, and equal opportunity for all. We adhere to merit-based hiring practices, ensuring that all employment decisions are made based on qualifications, skills, and ability to perform the job, without preference or consideration of factors unrelated to job performance. As an Equal Opportunity Employer, Aretum complies with all applicable federal, state, and local employment laws. 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