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# Help Desk Specialist

- **Company:** Marlabs, Inc
- **Location:** Miami, FL, United States
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Apple Mac Systems, JIRA, Microsoft Azure, Backup Devices, Bash Shell, Software as a Service, Cyber Security, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Identity and Access Management, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, Windows PowerShell, Productivity Software, Remote Desktop Services, Cloud Services, TCP/IP, Scripting, Firewalls (Computer Science), Microsoft InTune, Information Technology, Gsuite, Zendesk, Servicenow, User Accounts
- **Published:** August 4, 2026
- **Apply:** https://www.dice.com/job-detail/cd60d70d-4334-4c3c-8628-11e3b7e68519

## About the Role

* Bachelor''s degree in IT, Computer Science, or related field (or equivalent experience)

 * Language: English & Spanish

Technical Skills:

 * Experience with Windows, macOS, and Linux troubleshooting

 * Knowledge of networking (DNS, DHCP, VPN, TCP/IP)

 * Knowledge of the platforms (AZURE, INTUNE, IVANTI)

 * Familiarity with ticketing systems (Jira, ServiceNow, Zendesk)

 * Basic scripting (PowerShell, Bash) is a plus

Soft Skills:

 * Strong problem-solving and multitasking abilities

 * Excellent communication skills for non-technical user

 * Ability to work in a fast-paced environment

Preferred Qualifications (Nice to Have)

 * IT certifications (CompTIA A+, ITIL, Microsoft Certified: Modern Desktop

Administrator)

 * Experience with enterprise security tools (firewall, antivirus, endpoint protection)

 * Previous experience in a customer-facing IT support role

Tools (Nice to Have).

 * IAM Application JIRA (Control of users with special profiles)

 * Ivanti MdM

 * Azure by Microsoft

 * Intune MdM

 * NetX 360

 * Aravo TPRM

## Description

We are looking for a Help Desk Specialist to provide technical support and assistance to employees or customers. The ideal candidate will have strong problem-solving skills, excellent communication, and the ability to troubleshoot various hardware, software, and network issues., Provide Tier 1 & 2 Technical Support

 * Respond to IT support requests via email, phone, or ticketing system

 * Diagnose and resolve hardware, software, and network issues

 * Escalate complex problems to higher-tier IT support when necessary

Manage IT Assets & Systems

 * Install, configure, and update software and hardware

 * Maintain user accounts, access control, and permissions (Active Directory, Google Workspace, etc.)

 * Ensure proper documentation of technical issues and resolutions

Support Cloud & SaaS Applications

 * Assist users with Office 365, Google Workspace, and other productivity tools

 * Troubleshoot VPN, remote desktop, and cloud-based applications

Security & Compliance

 * Educate users on best practices for IT security

 * Support data backup and recovery processes

 * Monitor and report potential security threats


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