> Markdown version of [/jobs/ext/2543377-technical-support-engineer-ii](https://www.wearedevelopers.com/jobs/ext/2543377-technical-support-engineer-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer II - **Company:** PowerSchool - **Location:** Dallas, TX, United States - **Salary:** $42,100.0 - $76,400.0 - **Contract:** Permanent contract - **Skills:** Testing (Software), Application Programming Interfaces (APIs), Artificial Intelligence, Data Analysis, JIRA, Bomgar, Cloud Computing, Databases, System Configuration, Data Infrastructure, Data Security, Relational Databases, Microsoft Office, Pearson PowerSchool, Salesforce.Com, SQL Databases - **Published:** August 23, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18049000?backUrl=%2Fcareer%2F18049000%2FTechnical-Support-Engineer-Ii-Texas-Dallas ## About the Role * 2 to 4 years of relevant and related work experience. * Associate's degree or equivalent, or equivalent years of relevant work experience. * Travel occasionally, up to 0-5%, for key moments such as team summits, training, customer meetings, company events, etc., with increased frequency during peak periods based on business demands. * (Add up to 4 more, keep them objective and qualifiable/quantifiable if possible) *, To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge,skilland/or abilityrequired. * Minimum 2-5 years prior experience in a technical support role * Minimum 1 year experience in an escalations role * Proficient in Microsoft Office suite * Salesforce experience required (and Bomgar preferred) * Working knowledge of Jira and API * Familiarity with Cloud based technologies * Basic knowledge and understanding of SQL queries and relational database * Strong attention to detail and time management * Strong oral and written communication skills * Strong customer service and conflict resolution skills * Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes * Associate's degree or equivalent work experience, Bachelor's degree preferred ## Description life insurance, parental leave, paid time off, tuition reimbursement, 401(k) United States, Texas, Dallas Aug 22, 2026 menu opener * Connected OS close < Back to Main Menu Connected OS + The K-12 Connected Operating System o Take the Tour + Capabilities o Contextual AI o Data Infrastructure o Security * Products close < Back to Main Menu Products + Home Connections o SIS o Enrollment o Special Programs o Communications (SchoolMessenger) o Attendance Support + Student Achievement o Learning Management (Schoology) o Assessment (Performance Matters) o Curriculum & Instruction o MTSS o Behavior Support o CCLR (Naviance) + Operational Excellence o Financial Strategy (Allovue) o ERP Systems o Predictive Enrollment o Recruiting & Human Resources o Educator Support From home to classroom to central office, see how every PowerSchool product is designed to make an impact where it matters most. Explore all Products * Company close < Back to Main Menu Company + ABOUT POWERSCHOOL o About Us o In The News o Leadership Team o Security and Trust Center o Contact Us + COMPANY PARTNERSHIPS o Our Partners o Strategic Partners o Become a Partner + CAREERS o Careers & Culture o Diversity, Equity & Inclusion * Resources close < Back to Main Menu Resources + Resource Center o Customer Stories o Blog o Events o Webinars o Videos o Demos * Customers close < Back to Main Menu Customers + Support o Customer Central o User Groups o Customer Town Halls o Product Updates + Services o Deployment o Technical o Transformation o Customer Education + Programs o PowerSchool University o Champions Program * Regions close < Back to Main Menu Regions + United States o View Solutions for U.S. + Find Solutions Available In o Asia Pacific o Canada o Europe o India o Latin America o Latin America (Espanol) o Middle East & Africa + Solutions Tailored For o International Schools o Ministries of Education Talk to an Expert, The Technical Support team provides solutions-oriented technical support with a strong focus on customer service that is designed to maximum customer satisfaction while reaching our organizational goals. Your day-to-day job will consist of: * Provides application support relating to software functionality, incident resolution and systems configuration, through various mediums, including case escalations, phone, email and chat * Recognizes both basic and advanced problems, conducts research, provides resolutions and follows up with customers as needed, escalating more complex cases to the appropriate team * Logs and tracks calls using problem management database and maintains history records and related problem documentation * Meet and exceed established benchmarks and expectations * Prepares standard statical reports, such as help desk incident reports * Consults with programmers to explain software errors or to recommend change to the programs * Stay current on all key support topics, including product knowledge and required technical and soft skills * May test software and hardware to evaluate ease of use and whether product will aid users in performing work * Provide expert, top quality customer support, including professional, courteous and timely communication during all levels of interaction * All other duties are assigned, * Personalized Learning * Student Success * Talent Recruitment & Retention * College, Career & Life Readiness * Resource Planning * Data, Analytics & Insights * Communication Tools * Higher Education COMPANY * Contact Us * About PowerSchool * Careers & Culture * Council on Education Innovation * Student Data Security * Product Accessibility Statement * Compliance Reporting POPULAR LINKS * Parent & Student Resources * PowerSchool Customer Central * Support Overview * Contact Sales * Privacy Statement * Responsible AI Statement * PowerSchool Responsible Disclosure Program * Terms of Use * * 150 Parkshore Dr. Folsom, CA 95630 ## Related Videos - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Software Engineer Career: Things You Should Know](https://www.wearedevelopers.com/magazine/143-software-engineer-career-things-you-should-know) - [What is Software Engineering?](https://www.wearedevelopers.com/magazine/289-what-is-software-engineering)