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# Enablement Program Manager, Technical Solutions

- **Company:** Datadog
- **Location:** New York, NY, United States
- **Experience:** Expert
- **Salary:** $116,000.0 - $155,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Asana, Confluence, JIRA, Collaborative Software, Learning Management Systems, Program Design Languages, Salesforce.Com, Datadog, Slack, Data Pipelines
- **Published:** August 22, 2026
- **Apply:** https://careers.datadoghq.com/detail/8148092/?gh_jid=8148092

## About the Role

* Bachelor’s degree and 6–8 years of related experience in enablement, program management, change management, or a closely related field—or a Master’s degree with 4+ years.
 * Proven track record leading complex, multi-quarter programs with high visibility—comfortable operating independently and making sound judgment calls with limited oversight.
 * Expert at building and managing senior stakeholder relationships across functions; can drive alignment, navigate competing priorities, and influence outcomes without positional authority.
 * Deeply data-driven—you design measurement frameworks, analyze program and performance data, and build Salesforce and LMS reports to connect enablement programs to field KPIs and business outcomes.
 * Exceptional presentation and communication skills—builds well-structured, visually compelling decks and delivers them confidently to senior and executive audiences with a clear, well-reasoned point of view.
 * Expert in change management and organizational development best practices, with a demonstrated history of driving adoption at scale across global organizations. PROSCI/ADKAR certification (or equivalent) required.
 * Deep understanding of the day-to-day responsibilities, challenges, and workflows of the TS functions you support; recognized as a credible strategic partner, not just a program coordinator.
 * Skilled in program management tools (Asana, Jira) and collaboration platforms (Confluence, Slack, Docebo).
 * Actively applies AI tools (e.g., Claude, agentic workflows) to streamline operations, surface insights, and improve program delivery—and helps others on the team do the same.

Bonus Points:

 * Hands-on experience in, or working closely alongside, a sales engineering organization (e.g., prior sales engineer, sales, or technical pre-sales experience).
 * Expert-level familiarity with instructional design methodologies (e.g., ADDIE, Kirkpatrick) and adult learning theory.
 * Experience building or scaling enablement programs in a high-growth or enterprise SaaS environment.
 * Track record of successfully delivering global programs across multiple regions (Americas, EMEA, APJ).
 * Proficient with the Datadog platform and monitoring best practices (e.g., DD Fundamentals certified), with solid working knowledge of the observability industry and the personas your audience serves.

## Description

The Technical Solutions (TS) Enablement team empowers Datadog's global post-sales organization—including Support, Customer Success, and Sales Engineering—with the skills, tools, and resources they need to deliver world-class customer outcomes. As a Senior TS Enablement Program Manager supporting Sales Engineering, you'll own the design and execution of complex, high-visibility enablement programs that drive lasting change across the TS organization. You'll operate with significant autonomy, lead cross-functional initiatives, and serve as a senior voice within the Enablement team—partnering closely with leadership to translate business priorities into measurable enablement impact at scale.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

 * Own the end-to-end strategy and execution for complex, global enablement programs—managing multiple concurrent workstreams across regions, functions, and timelines with limited guidance.
 * Lead cross-functional stakeholder relationships with senior partners across StratOps, Product, TS Leadership, and the People Team—negotiating scope, aligning on priorities, and driving accountability without positional authority.
 * Translate business goals and OKRs into multi-quarter program roadmaps; communicate priorities, trade-offs, and progress to leadership with clarity and a clear point of view.
 * Design and implement comprehensive metrics frameworks to measure change adoption and program effectiveness; pull and analyze Salesforce and LMS data to track performance against KPIs; present findings to senior stakeholders and iterate for lasting impact.
 * Build and deliver executive-ready materials that tell a compelling business story—translating complex data, program updates, and regional insights into structured narratives with clear recommendations.
 * Conduct ongoing needs assessments, stakeholder interviews, and pulse checks across TS regions; synthesize qualitative and quantitative feedback to inform program strategy and surface emerging gaps.
 * Design the tools, resources, communications, and training frameworks needed to support TS workflow changes at scale—partnering with Curriculum and Field teams on content development and delivery.
 * Partner with Sales Engineering leadership to design ramp and enablement programs that account for differences in deal complexity and skill development across the Sales Engineering org.
 * Mentor and develop junior EPM ICs on the team—providing structured feedback on program design and stakeholder management, and raising the quality bar across program work.
 * Identify and implement AI-powered workflows, automations, and process improvements that increase the efficiency, consistency, and scalability of enablement programs—from reporting and data pipelines to content creation and stakeholder communications.
 * Maintain a deep, current understanding of regional needs, TS team performance, and functional priorities to ensure programs remain relevant and impactful across a global audience.


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