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# Technology Support Specialist

- **Company:** The University of North Carolina
- **Location:** Morrisville, NC, United States
- **Experience:** Starter
- **Salary:** $58,240.0
- **Contract:** Temporary contract
- **Skills:** Health Informatics, Cascading Style Sheets (CSS), Computer Engineering, Learning Management Systems, Drupal, Payment Systems, Moodle, Payment Service Provider, WYSIWYG, Computer Network Technologies, Information Technology, Zendesk, User Accounts
- **Published:** August 29, 2026
- **Apply:** https://www.careerjet.com/job/usea85f2cb634f62062b90db61f3d19f36/eaa

## About the Role

Associate's degree in Computer Information Technology, Computer Technology Integration; Networking Technology, or related areas and two years of experience in the Information Technology field related to the position's role; or a

 - Bachelor's degree from an appropriately accredited institution and three years of experience in the Information Technology Field related to the position's role, or a
 - Bachelor's degree in Computer Science, Computer Engineering, Math or Engineering from an appropriately accredited institution and one year of experience in the Information Technology Field related to the position's role; or an equivalent combination of education and experience.
 - Journey level requires an additional one year of experience.
 - Advanced level requires an additional two years of experience.
Management Preferences
Experience with Drupal/Drupal Commerce.
Experience with Moodle or another LMS.
Experience supporting online learning environments.
Experience creating or maintaining knowledge-base documentation.
CompTIA A+, or other relevant technical training.

## Description

The IT Support Specialist provides technical support for the NC Certified Peer Support Specialist (NCCPSS) Program within the UNC School of Social Work. This position serves as a primary point of contact for users navigating the certification application, online payment, and online training processes. The position will oversee approval of job and training posts appropriate for Certified Peer Support Specialist.
Key responsibilities include managing technical support requests through Freshdesk, troubleshooting user accounts and application/payment issues through payment processor TouchNet. The position will support learner enrollment, course progression, and completion in Moodle LMS. The position also maintains knowledge-base resources in Freshdesk and uses basic HTML/CSS and WYSIWYG editors to improve the formatting of page, job, training postings and online learning content., The entry level Clinical Informatics Specialist will develop a proficiency to coordinate, integrate, and analyze clinical processes across the Health System using clinical informat…

 + 1 month ago, Technical Client Specialist - AMD Technology Location: Morrisville, NC Duration: 12+ Months Role Summary: Seeking a Technical Client Specialist to support North America Techn…
 + 2 days ago
+


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