> Markdown version of [/jobs/ext/2544586-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/2544586-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** CompuCom Systems Holding LLC - **Location:** Melville, NY, United States - **Salary:** $43,680.0 - $58,240.0 - **Contract:** Temporary contract - **Skills:** Backup Devices, Microsoft Outlook, Databases, Networking Hardware, Knowledge Management, Network Security, Microsoft Office, Wireless Networks, Tablet Computers, Information Technology, Laptops, Network Server, User Accounts - **Published:** August 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=20355b8d10ac074a ## About the Role * Associates degree preferred or equivalent experience in Computer Science or Information Technology from an accredited school * Desktop and/or Infrastructure support experience * Technical writing competency * Sound understanding of customer support, operations, and processes * Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers * Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality * Demonstrated capability to achieve results in a fast-paced, client driven environment * Strong desire and enthusiasm to serve customers * Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required * Working knowledge of the Microsoft Office application suite including MS Outlook and MS Teams * Able to relocate desktops, printers, and other IT equipment between two buildings as needed (must be able to lift up to 35 lbs.) * Available to transport devices to client office to support last-minute meeting requirements. Ex. Imaged laptop * Ability to work across three different office locations and provide on-site support as needed * Flexible and responsive in handling urgent operational and technology support requests ## Description Our Techs are responsible for providing onsite support to internal or external customers in resolving basic technology issues. They ensure the proper day-to-day operation of applications and equipment and troubleshoot on-site software and hardware issues on laptops, desktops, tablets, smartphones and/or printers. They also may resolve support to servers, and/or network equipment or perform updates, repairs, upgrades, backups, and other maintenance tasks., * Diagnose mechanical, hardware, software and systems failures, using established procedures * Perform service, repair and/or installation of computer products including system hardware and software, MFD printers, PC's, laptops, printers, cell phones, tablets, and wired/wireless networking * Perform account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets) * Consistently provides and updates notes, feedback, or documentation via the appropriate ticketing systems to track and monitor issues * Communicate with customers at all levels of technical and non-technical skill sets * Follow-up with end users to provide status updates as per service level guidelines (SLA's) * Elevates complex and/or high-priority problems they cannot solve to the appropriate support groups for resolution (L3 Tech, Manager, etc.) * Follow all standard operating procedures (SOP) through the effective use of knowledge management * Work collaboratively with people across the organization ## Related Videos - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)